Assistant Front Office Manager

Located on the private island of San Clemente, only ten minutes from Piazza San Marco, our hotel is part of the Kempinski brand and is a proud member of the Leading Hotels of the World. The San Clemente Palace Kempinski, immersed in a centuries-old park, offers 196 rooms and suites, three restaurants, three bars, an outdoor swimming pool, a tennis court, a golf training course, a modern spa and a conference centre.
Assisting the Front Office Manager in leading and managing all sections of the Front Office
Department in order to ensure the highest standards of service in accordance with the policies,
procedures and Kempinski Standards.
They are also responsible for up selling rooms to maximize the room revenue. They are
scheduled to work on a different shift than the Front Office Manager, their job responsibilities
are the extension of the Front Office Manager’s responsibilities to ensure continuity and
maintenance of standards.
MAIN RESPONSIBILITIES
 Direct front office operation such as checking in, checking out and providing guest
assistance whilst ensuring compliance with all front office policies, procedures, standards
and focus on guest’s satisfaction and needs.
 Good knowledge and management of Opera PMS
 Participate in the development, implementation and review of the policies, procedures,
practices and standards.
 Select, train, develop, schedules and manage the performance of direct subordinates to
ensure the efficient running of front office operations.
 Maximize hotel revenue by controlling room inventory, group blocking, packages, up
selling.
 Maintain high visibility during peak period in order to ensure smooth running of
operations, promote good public relations, take corrective actions and handle customers’
complaints to ensure their satisfaction.
 Greet VIP guests upon their arrival and escort them to their room. Establish good rapport
and offer assistance for the duration of their stay.
 Coordinate front office duties with various departments such as Executive Office,
Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests
are given friendly and caring service from their arrival until their departure according to
Kempinski Standards in a safe and secure environment.
 Identify training needs, plans training activities and oversee their implementation for all
front office sections. Follows up to ensure compliance and efficiency of training
activities.
 Assist in the preparation of the annual budget and manning guide and manage within
budgetary guidelines.
 Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP
arrivals, upcoming events and brief direct subordinates accordingly so that all front office
staff are able to answer guest requests and questions.
 Accomplish a set of administrative duties such as leading and attending meeting, writing
reports and memos and other specific duties related to the job function.
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.