Guest Relations Manager
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Expiré

Guest Relations Manager

À propos du poste

• Be fully informed about the daily movement of the hotel (arrivals, departures, VIP guests, events and
• rest functions)
• Ensure that all services of the Guest Relations are carried out in a smooth and exceptional manner (guest requests, guest queries, etc.)
• Visit restaurants and bars during operation hours in order to assess and monitor guest satisfaction and report all guest feedback
• Prepare the duty roster and the working schedule
• Maintain effective communication with all related departments (housekeeping, maintenance, F&B, etc)
• Participate in departmental staff selection
• Identify training needs in order to develop and manage performance
• Handle guests’ complaints and take proactively immediate corrective action
• Analyze guests’ feedback from hotel guestbook and online reviews and take actions to improve ratings
• Ensure all employees adhere to company 5* grooming standards
• Enhance a teamwork environment, leading by example
  • Single room and full board meals are provided
  • • Becoming a member of an organization that cares about its people, the environment and the local communities. • Have room to grow and develop via numerous opportunities for learning, professional development and career advancement. • Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike. • Job safety and security in a continuously expanding and dynamic organization. • Competitive remuneration package with insurance and a number of work provisions.
  • Département: Relations client

À propos de vous

Your main qualifications/skills
• Proven experience as a Guest Relations Manager or similar role ideally in a 5* luxury hotel
• Degree in Hospitality Management / Tourism
• Computer Literacy & knowledge of Hospitality software (Opera, Fidelio)
• Fluency in Greek & English
• Good command of a second language (German, French, Russian) would be a plus
• Strong communicative, interpersonal, managerial & problem-solving skills
• Excellent time management, multitask & organizational skills
  • Langue requise: Anglais. Allemand, Grec, Français et Russe sont un plus

L'entreprise

The Sani/Ikos Group is an innovative and fast-growing group of luxury resorts in unique beachfront locations in the Mediterranean. Under the brand names Sani Resort and Ikos Resorts, the Group develops, owns and operates over 3,450 rooms and suites spread across 12 unique resorts in Greece and Spain, all ranked amongst the best luxury resorts in the world. The Group has secured additional projects of almost 1,000 rooms, suites and villas for further expansion of the Ikos brand in Greece (Crete) and Portugal (Algarve), with launch planned in 2025 while new destinations are being added in the pipeline. The Sani/Ikos Group aims to continue expanding the Sani Resort and Ikos Resorts brands in Greece and abroad, delivering unparalleled guest hospitality and experiences, as well as creating growth opportunities for its people, significant benefits for the ecosystems surrounding its resorts and value for its investors. As a leader in sustainable hospitality, the Group has an ambitious ESG agenda and is a member of the United Nations Global Compact.

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Expiré

Guest Relations Manager

Grèce

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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