House & Guest Relations Coordinator
House & Guest Relations Coordinator

Soho House


House & Guest Relations Coordinator

À propos du poste


We are looking for  "House & Guest Relations Coordinator"  with the qualifications below:

  • High school diploma or GED
  • 1 year experience in the guest services, front desk, or related professional area
  • Must be fluent in English and second language is a plus
  • Must be computer literate. Knowledge of OPERA is a plus

  • Supply guests/members with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Memberships, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction and record it to OPERA and Fresh desk.
  • Provides services that are above and beyond for customer satisfaction and retention.
  •  Records guest issues and guest preferences to Fresh desk.
  • Respond to special requests from guests with unique needs.
  • Maintains high visibility in public areas during peak times.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a leader in displaying outstanding hospitality skills.
  •  Communicate SAG arrivals to designated personnel for escort and delivery of amenities.
  • Responds to and Expedia guest reviews.
  • Sends pre-arrival emails.
  • Places arrival, mid stay and departure calls to guests and members.
  • Shares daily SAG, In House and Arrival guest incident and preference reports.
  • Use the guest/member name when possible.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  •  Ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests/members according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  •  Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Members.

House & Guest Relations Coordinator


Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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