Concierge
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Concierge

La Roca Village

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Expiré

Concierge

À propos du poste

Something Extraordinary Every Day™
Based in one of our largest Villages just outside Barcelona the Village Concierge will deliver excellent in welcome and engagement to our guests, showing strong interpersonal skills and the ability to communicate with a wide range of people. Intuitively understands the importance of excellence in guest experience and hospitality.

There’s no one quite like us
The Bicester Village Shopping Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Village Shopping Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What makes you special
The Village Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, which surpass our guest’s aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.

KEY RESPONSIBILITIES:
• Welcome and care for our guests, within TIC or satellites, and go out of his or her way to please the guest
• Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
• Coordinate Private Client Visits and Black Book registrations
• Promotion and cross-selling of all added value services associated with the Village
• Seamlessly operate all added value services with our Guest Sentiment Survey
• Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
• Engage proactively in building relationships with Village Brands, driving appropriate & relevant footfall
• Engage in and support hospitality initiatives continuously improving on these to surprise & delight our guests
• Understand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality & Service
• Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
• Conversant in all Village operational policies & procedures as our Shopping Protocol, communicating these to guests as and when appropriate
• Own and resolve guest complaint situations in a professional & reassuring manner and in accordance with company policy
• Engage with our CRM programme and achieve sign ups and permissions to Privilege

Come and live your story with us
The Bicester Village Shopping Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.
  • Why we’re exceptional The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by: Looking after you: You’re entitled to 25 days of annual leave (plus Spanish Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, pension plan, personal travel insurance, private healthcare and lunch voucher. Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.
  • Département: Concierge Service Clients Hôte/Hôtesse

À propos de vous

Guest Services, Hospitality, Shift Work, Spanish and English fluent
  • Langues requises: Espagnol et Anglais.

L'entreprise

Bicester Village | Kildare Village | La Vallee Village | La Roca Village | Las Rozas Village | Maasmechelen Village | Fidenza Village | Wertheim Village | Ingolstadt Village

The Bicester Village Shopping Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected in its design and architecture, making them a Collection of unique destinations, located in Europe and China's most important luxury and fashion markets.

Each of the nine Villages in Europe is located within reach of the most important gateway cities: London, Milan, Munich, Dublin, Barcelona, Madrid, Paris, Brussels, Antwerp, Cologne, Dusseldorf and Frankfurt, and in 2011 the company opened Villages in Suzhou and Shanghai. Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions.

It's a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.

Its a story of extraordinary people doing extraordinary things.

Voir le profil
Expiré

Concierge

Barcelona, Espagne

Temps plein, 6 mois

Date de début du contrat:

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