Front Desk Agent
Ce poste n'est plus disponible, mais il y a plus de Réception offres d'emploi

Front Desk Agent

À propos du poste

General Tasks and Responsibilities:
• To provide an efficient and friendly check-in according to company directives
• To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
• To inform all relevant departments regarding special guest requests
• To be fully aware of hotel room rates, availability, promotions, services and facilities.
• To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates and additional revenue.
• To act efficiently as a general cashier as detailed in the FO SOP manual.
• To take reservations for accommodation according to company policy.
• To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual
• To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
• To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms
• To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual
• To accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual
• To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
• To operate the safety deposit box system
• To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy
• To carry out a smooth and efficient check-out to encourage return guests
• To be responsible for the clearing of the departure Box
• To print out a list of departures still to check-out liasing with Housekeeping to clear all departures in opera.
• To be able to complete all daily tasks laid out in the Reception Check-lists
• To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.
• To know the correct way to upsell creating the opportunity to maximise revenue.
• To keep the Front office management informed of any faults or complaints reported.
• To ensure that all guest and Internal messages are relayed promptly and accurately
• Responsible for the development of a marketing plan.
• Registers and assigns rooms to guests.
• Fills out baggage checks.
• Arranges for room changes if necessary.
• Answers enquiries over the telephone and in person relating to hotel services and the registrations of guests.
• Keeps records of rooms occupied and guests.
• Is responsible for ensuring a “full house” through an hourly count of reservations and rooms available in a sell out period.
• Co-ordinates with housekeeping the room status such as check out, sleep out, rooms found vacant, double beds etc.
• “Blocks” and assigns rooms for special guests.
• Accompanies VIP and special guest to their rooms and explains hotel facilities.
• Is fully familiar with all the hotel’s facilities.
• Provides information on events in town and places of interest.
• Must have an understanding of the reservation departments well as the activities of the concierge.
• Assures a timely handover to the replacing shift and registers all details in the logbook.
  • AED 1800/-
  • company provided
  • - Medical Insurance provided - Yearly ticket - Transportation provided
  • Département: Réception

À propos de vous

- With opera system background
- Must be female
- With relevant experience in the same position
- With hospitality background
  • Langue requise: Anglais.


Experience the four-star award-winning Two Seasons Hotel & Hotel Apartments. It’s the hotel of choice for families, boasting spacious and child-friendly accommodation in the heart of Dubai.

Rising above bustling Sheikh Zayed highway in Dubai, 4-star Two Seasons Hotel & Hotel Apartments is the largest amongst the “all suite” hotels in the Middle East. This 41-storey property features 1010 elegantly appointed suites and apartments, that offers comfortable accommodation in Dubai for traveling executives, families, holidaymakers as well as long staying guests.

Two Seasons Hotel & Hotel Apartments in Dubai is a destination in itself, offering state-of-the-art meeting and event venues, spacious suites, tranquil spa and advanced fitness area, an array of dining outlets and a lounge with stunning city and sea views.

Find your Two Seasons home-from-home in the Middle East at one of our spectacular alcohol-free property consisting of 472 suite rooms and 448 apartments. Guest satisfaction is at the heart of everything we do, ensuring a seamless service whether travelling on business or for pleasure.

Voir le profil

Front Desk Agent

Dubai, Émirats Arabes Unis

Temps plein, More than 1 an

Date de début du contrat:

Vous souhaitez découvrir quelque chose de différent ? Voir des emplois similaires