Front Desk Agent - Holiday Home specialist

WARM, OUTGOING, RESOURCEFUL & PASSIONATE ACHIEVER?UPSIDE IS FOR YOU!


We are an all-inclusive, community driven living experience in the heart of Dubai, for global citizens to live, work, thrive and socialize with like-minded people.


What will I be doing?

-Ensure smooth and efficient check-in and check-out operations
- Compute all guest billing, accurately post charges to guest rooms and house
- Efficently assist guests with queries, restaurants ans experiences reservations
- Take good note of guests’ feedbacks, ensure that guests’s complaints are always addressed to the department head
- Prompt follow up and resolution of customer queries
- Complete and maintain any report requested by management
- Always be supportive to colleagues and Room Division Mgr

Skills required.....

- At least 1/2 years in the same position
- Think 5 stars and work in a professional and friendly manner
- Will proactively be involved in teamwork and cooperate with every co-worker
- Will anticipate the needs of our guests by taking extreme care of details and customer service.
- Customer service orientation
- Passion for service, courtesy and discretion
-Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
- Well groomed and good communication skills
- Excellent knowledge of English

- At least 1/2 years in the same position
- Think 5 stars and work in a professional and friendly manner
- Will proactively be involved in teamwork and cooperate with every co-worker
- Will anticipate the needs of our guests by taking extreme care of details and customer service.
- Customer service orientation
- Passion for service, courtesy and discretion
-Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
- Well groomed and good communication skills
- Excellent knowledge of English