Front Desk Receptionist
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Front Desk Receptionist

À propos du poste

2023 Summer Season

We are currently looking for a talented and empathic Front Desk Receptionist to join our Front Office Team at Four Seasons Hotel Florence for 2023 summer season!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Front Desk Receptionist:

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Responsibilities:

Checks in and out guest in an efficient and friendly manner, using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible.

Perform all cashiering transactions balancing their cash float at the end of each shift.

Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Interaction with guest will be in person and by phone.

Resolve customer complaints assisting them in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Coordinate room status updates with the Supervisory and Management Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

Accept reservations, changes and cancellations in the absence of Reservations Department Staff.  Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.

Customize room reservations selling approach and upselling techniques, based on the targets set for each particular shift.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Concierge and Guest Services.

Support with any other tasks within the division and/or any tasks assigned to by the management team.

Our Ideal Front Desk Receptionist will have:

Must have a minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.

Must possess excellent interpersonal skills, good problem solving skills and a can-do approach to any request.

A motivated approach and desire to work in a team environment focusing on the excellence of our experiences.

Proficiency in using Opera PMS.

Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.

All applicants must hold the legal right to work in Italy

À propos de vous

  • Langue requise: Anglais.

L'entreprise

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Voir le profil
Fermé

Front Desk Receptionist

Florence, Italie

Saisonnier, 5 mois

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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