Retail Supervisor with a passion for music!
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Retail Supervisor with a passion for music!

Merlin Entertainments

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Retail Supervisor with a passion for music!

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Retail Supervisor with a passion for music!

Madame Tussauds Nashville, 515 Opry Mills Dr
Nashville, Tennessee, 37214
United States

Love music?  Feel like you're right in the studio at Madame Tussauds Nashville!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you?  Want to join a team that creates smiles and memories globally on a daily basis?  Then you have the magic to be Team Merlin at Madame Tussauds Nashville!

About The Role

We are looking for an experienced Retail Supervisor to join our Management Team and lead the Retail Department.  You’ll manage a team of music loving, fun driven and enthusiastic memorable experience makers.  Through diligent work and optimal fun you will strive to achieve incredible guest experience and financial targets, as well as lead and develop your team.

 Responsibilities

  • Lead and supervise the day-to-day operation of retail, ensuring efficiency, safety, and world class customer service for our internal and external customers.
  • Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
  • Ensure the merchandising and display stock levels meet both brand standards and replenishment is carried out consistently.
  • Accountable for monthly and annual inventory control.
  • Oversee the timing of the stock orders to maximize key trading periods.
  • Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
  • Ensures compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
  • Supervises team members
  • Acts as Duty Manager regularly.
  • All other duties as assigned.


About You

  • 1 - 2 years of retail lead or supervision experience required, preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
  • Proven ability to work on multiple projects simultaneously and multi- task as necessary.
  • Desire to work in fast-paced environments.
  • Commercially astute with strong budget management and forecasting abilities.
  • A natural team leader with a confident, assertive but approachable personality.
  • Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.


Education

  • High School Diploma or GED required.  College degree preferred.


About The Benefits

 In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering) and benefit from free entry to all of our Merlin attractions which also extend to family and friends.  In addition, you can expect continued growth of joining an exciting, global organization.

About Us

Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator with over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents. We offer some of the best-known names in global leisure including SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND.  Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

Fermé

Retail Supervisor with a passion for music!

Nashville, TN, États-Unis

Temps plein, Indéfini

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