Natascha Mutombo Kelelo

Natascha Mutombo Kelelo

Front Office Supervisor chez Aspria Brussels Royal La Rasante
Actuellement à Bruxelles, Belgique

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À propos de moi

I am currently finalising my Master degree in International Hotel Management at BBI and I am working as a Reception Supervisor in a luxury private fitness club. Nevertheless I am open to new experience, new challenges.

Expérience

9 ans et 6 mois

  • Front Office Supervisor

    Aspria Brussels Royal La Rasante - Bruxelles, Belgique

    Réception
    décembre 2019 - Maintenant · 4 ans et 4 mois

    Aspria is a well-being club with a non-rated 19-rooms hotel and a beauty institute. The club has more than 5000 members with a day to day frequentation that can go up to 1300 persons per day. Non-members can access the hotel and organize events such as business meetings, conferences and team building activities. Duties: * Supervision of a team of 10 persons * Assisting the Front Office Manager in administrative tasks. * Taking care of the training day to day of the team * Welcoming guests with the standard of the brand. * Reservation for the hotel, spa and club activities * Guiding members for the day to day club journey * Promotion of the spa service and products * Hotel guest check-in and check-out * Guiding hotel guests during their stay, activities, restaurant reservation, etc. * Complaints management * Housekeeping supervision

  • Receptionist and Reservation Agent

    Aspria Brussels Royal La Rasante - Bruxelles, Belgique

    Réservations
    octobre 2018 - décembre 2019 · 1 an et 3 mois

    Duties: * Welcoming guests with the standard of the brand. * Reservation for the hotel, spa and club activities * Guiding members for the day to day club journey * Promotion of the spa services and products * Hotel guest check in and check out * Guiding hotel guests during his all stay, activities, restaurant reservation, etc. * Complaints management * Achieved the We Care program by being Employee of the second quarter in June 2019

  • Assistant Director of Hotel & Project Development Intern

    The Three Corners Hotels Europe - Budapest, Hongrie

    Direction
    mars 2018 - août 2018 · 7 mois

    3 superior and 4-star. Belgian hotel group based in Hungary and owning 4 city hotels in the heart of Budapest. There are mostly leisure hotels but they also have local corporate guests as they offer meeting rooms that can welcome up to 30 persons. Duties: * Involved in the initial development phase of hotel project * Follow up on meetings with architects and interior designers * Negotiation with suppliers * Research

  • Housekeeping Supervisor

    The Hotel - Bruxelles, Belgique

    Responsable Hébergement
    novembre 2017 - février 2018 · 4 mois

    4-star. The main clientele of this hotel is within the corporate market during the weekdays and leisure during the weekends. It is a city centre hotel close to the main tourist attractions of Brussels. The hotel has 421 rooms and 12 meeting rooms that can welcome up to 400 guests. The Hotel is known for its height and the 27 floors that make it popular because of the view that can be seen from the rooms. It is also really appreciated by the diplomatic sectors and celebrities because of the high level of security. Duties: * Supervision of 16 to 20 chambermaids and valets * Preparation of the cleaning dispatch for the teams * Verifying the cleaning of the rooms in the standard of the brand * Preparing the special requests of the guests (chocolates, flowers, cushions) * Inventory

  • Receptionist

    The Hotel. Brussels - Bruxelles, Belgique

    Réception
    octobre 2017 - février 2018 · 5 mois

    Part time - Student job Duties: * Welcoming guests with the standard of the brand. * Check-in and check-out * Reservation. * Guiding guests during their stay, activities, restaurant reservation, etc. * Complaints management

  • Receptionist

    Hotel BLOOM! - Bruxelles, Belgique

    Réception
    décembre 2017 - janvier 2018 · 2 mois

    Part time - Student job Duties: * Welcoming guests with the standard of the brand. * Check-in and check-out * Reservation. * Guiding guests during their stay, activities, restaurant reservation, etc. * Complaints management * Attend training (complain management, fire evacuation, etc.)

  • Shop Assistant

    Pierre Marcolini - Bruxelles, Belgique

    Retail
    mai 2017 - juillet 2017 · 3 mois

    Part time - Student Job - Introduction of products in the shop - Sale - Service in the tea room

  • Front Office Trainee

    The Hotel. Brussels - Bruxelles, Belgique

    Réception
    novembre 2016 - avril 2017 · 6 mois

    Duties: * Welcoming guests with the standard of the brand. * Check-in and check-out * Reservation. * Guiding guests during their stay, activities, restaurant reservation, etc. * Complaints management * Achieved a cross-training in Housekeeping * Achieved a cross-training in Night Audit * Attend training (complain management, fire evacuation, etc.)

  • Shop Assistant

    Pierre Marcolini - Bruxelles, Belgique

    Retail
    juin 2016 - septembre 2016 · 4 mois

    Part time - Student Job - Introduction of products in the shop - Sale

  • Food and Beverage Service Trainee

    The Lodge at Ashford Castle - Cong North, Cong, Irlande

    Restauration service
    septembre 2015 - mars 2016 · 7 mois

    5-star. It is one of the best Luxury Hotels in Ireland. This 83 rooms hotel has 350 acres of property with more than a dozen outdoor activities to offer the guests. The hotel can be privatised for events such as anniversaries, birthdays, weddings or team buildings. When I was working there were 6 restaurant areas, some were seasonal. Duties: * Food and beverage service in the Lounge (The Drawing Room) * Food and beverage in the Bar (The Prince of Wales) * Reservation for the lounge and the bar * Cleaning and maintenance of the equipment and working area * Opening and closing cash register * Prepare the Mise en Place for the day * Participation to events (wedding, New year, Christmas) - Mise en Place, service and supervision * Responsible for the representation of my team in the Green Team of the hotel * Attend several trainings (a manual handling training, customer satisfaction training)

  • Shop Assistant

    Pierre Marcolini - Bruxelles, Belgique

    Retail
    août 2014 - août 2015 · 1 an et 1 mois

    Part time - Student Job - Introduction of products in the shop - Sale

  • Food and Beverage Service Trainee

    Brussels-Brussels Marriott Hotel Grand Place - Bruxelles, Belgique

    Restauration service
    juillet 2014 - juillet 2014 · 1 mois

    4-star. The main clientele of this hotel is predominantly within the business market during the weekdays and leisure during the weekends. It is a city centre hotel close to the main tourist attractions of Brussels. The hotel has 221 rooms and 7 meeting rooms that can welcome up to 500 guests. Duties: * Service in the restaurant and the bar * Service in the Executive Lounge * Stocks, displays and fridges management in the Executive Lounge * Room service * Refill of the mini bars

  • Waitress

    Comics CaféSablon - Bruxelles, Belgique

    Restauration service
    octobre 2013 - décembre 2013 · 3 mois

    The Comics Café was a restaurant with the following theme: the Belgian comics books of Tintin. The owner was a collector and presented the restaurant as a museum of his best pieces. The restaurant could welcome around 100 covers. The main clientele were tourists, as the restaurant was in a very touristic area, and local burger lovers as it was the main dish. Duties: * Prepare the Mise en place for the start of service * Prepare set up for upcoming events. * Welcoming guests and explaining the concept * Making sure guests were aware of the daily suggestions * Service * Cash handling

Éducation

  • Security Awareness for Cruise Ship Staff

    Marlins - Bruxelles, Belgique

    mai 2020 - mai 2020

    Certificate of Proficiency Grade 95%

  • Master’s Degree in Hospitality Management

    BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, Luxembourg

    octobre 2017 - avril 2021

  • Bachelor's Degree in Hospitality and Tourism Management

    BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, Luxembourg

    septembre 2016 - août 2017

    BA3 => Master Prep

  • Technical Diploma in Hotel Management

    Institut Supérieur Charles Péguy - Ottignies-Louvain-la-Neuve, Belgique

    septembre 2013 - février 2017

Langues

5 langues

  • Français

    Bilingue ou langue natale

  • Grec

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Espagnol

    Compétence professionnelle

  • Néerlandais

    Compétence professionnelle

Informations personnelles

Nationalités

  • Belge

Permis de travail

  • Irlande

Date de naissance

September 28th 1992

Permis de conduire

Oui

Compétences

11 compétences

  • Event Manager
  • Good communication
  • Guest Services
  • Hotel
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Pages, Keynote, Numbers
  • Restaurant Operation
  • Selling skills
  • Social Networking
Connexions
Dimitri Guillotin
Receptionist chez Sofitel Brussels Europe
GIANCARLO PASTORE
Amministratore chez CIPAS TM
Hermes Recruit
Cruise Ship Careers chez Hermes Recruitment
Voir 36 connexions
Suivi
Crowne Plaza Antwerpen Sani/Ikos Group 369 Hotels & Maisons
Autres membres
Sean Ralph
Salzbourg, Autriche
Rares Ciuverca
Brașov, Roumanie
Joanna Guth
Bruxelles, Belgique
Mohamed MOUTAA
Genève, Suisse
Maxime Dal-Mas
Bruxelles, Belgique
Voir plus
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