[{{ $ctrl._job.status.name | translate}}] Customer Care Represantative
Deliveroo

Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.
As a Customer Service representative, you will be directly responsible for the on-time delivery of food from Dubai’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self starter who is looking for a job that has ample career advancement opportunities.

Responsibilities
Actively monitoring orders placed via Deliveroo up to completion.
Answering inbound calls from customers, riders, and restaurants.
Proactively liaising with riders and restaurants to ensure orders run smoothly.
Providing feedback to relevant departments to help improve our customer experience.
Investigating and resolving customer complaints and queries.
Responding to customer issues via email and phone.

Excellent written and spoken English.
MUST speak and write in Arabic
Good knowledge of the city of Dubai.
Genuine passion for providing the highest level of customer service.
Ability to use multiple systems and multitask in a fast paced environment.
Able to effectively communicate to a wide range of people via telephone or email.
Ability to quickly assess a situation and problem solve to point of resolution.
Must be able to work evenings, weekends and late nights.