Manager, Brand Hotel Openings & Transitions - Asia Pacific
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Manager, Brand Hotel Openings & Transitions - Asia Pacific

Hilton

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Manager, Brand Hotel Openings & Transitions - Asia Pacific

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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing? 

The Manager, Brand Hotel Openings & Transitions - Asia Pacific (APAC) is responsible for the efficient and effective onboarding of all new and converting hotels in APAC region for all Brands. An integral part of the APAC Brand Management team, this role works in partnership with respective regional and enterprise opening subject matter experts to ensure hotels that join our portfolio deliver their Brand promise and are set for long term success.

This role facilitates hotel set up to connect with Hilton systems, introduces and orientates hotel teams with Hilton tools and resources and ensures pre-opening and new hotels are capable of maximizing hotel revenues, guest loyalty, brand standard compliance and delivering key brand initiatives.

Working directly with hotel level stakeholders, this role is responsible for guiding hotels through critical & mandatory Brand opening processes, whilst coordinating the timely completion of tasks and execution of workflow to meet targeted opening dates and achieve system, guest and commercial readiness.

This position will also collaborate with various enterprise teams (Commercial Services, Distribution Services, and Content Management), as well as regional, above property teams including Technical Services, Management Company opening counterparts and Area Brand teams to ensure resources and initiatives are aligned - adapting, developing and ensuring specific regional needs are fulfilled.

Hotel assignments will predominantly be APAC regions outside China, whilst the right candidate will have cross regional capability to support China hotels remotely if needed. In addition to periodically providing additional support for wider APAC Opening pipeline initiatives and Brand growth and some administrative support.

As the Manager, Brand Hotel Openings & Transitions - APAC, you will be responsible for performing the following tasks to the highest standards:

  • Provide proactive guidance, on all levels, for pre-opening hotels. Act as liaison between opening hotel team and Brand Support, managing opening checklists and on-line hotel opening toolkits, opening documents and the action steps associated with the initial set up phase of new hotels with Hilton Sales Worldwide, Global Distribution Management, Hilton Reservations, and Hilton Honors.
  • Responsible for collecting, verifying, entering and submitting content from above property and hotel level team members for action in Hilton systems.
  • Conducting frequent hotel and regional conference calls as well as coordinate and conduct interactive remote pre-opening webinar program.
  • Responsible for providing ongoing customer support for all onboarding and maintenance related commercial / distribution requests, assists with escalatations and other topics as necessary.
  • Assist with reviewing and auditing all processes and recommending improvements through innovation such as automation.
  • Daily activities include but not limited to: monitoring work flows, managing and organizing timelines, crafting communications, preparing shipping and receiving and managing reporting.
  • Work with members of global and regional internal departments to coordinate additional support where needed.
  • Assist in communicating, implementation and compliance of Brand programs, procedures, processes, policies and initiatives
  • Some travel may be required in preparing, organizing and conducting any onsite hotel pre-opening Brand meeting / orientation for each hotel.
  • No direct reports at this time.


What are we looking for?

A Manager, Brand Hotel Openings & Transitions - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Strong knowledge of brand standards, brand plan, training guidelines, pre-opening specifications, etc.
  • Ability to provide creative and innovative solutions for commercial and opportunities in a diverse business environment while maintaining brand standards.
  • Ability to develop presentations with targeted audiences. Comfortable in delivering presentations to groups.
  • Strong working knowledge of Microsoft Suite of tools.
  • Minimum 3 years of hotel industry (or similar) experience, in a management or supervisory level position.
  • Demonstrated experience handling multiple projects at one time.
  • Responsiveness and prompt follow up to phone calls and email to ensure we meet the needs of the customer in a timely manner.
  • Ability to execute strategic direction for the brand and influence others in support of that strategy.
  • Ability to listen, draw inferences; communicate goals and expectations.
  • Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in written form.
  • Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
  • Proactive approach to identifying and problem solving.
  • Highly organized and structured approach to prioritize activities efficiently.
  • Time management – effective productivity and to meet deadlines in fast-paced environment.


Required Qualifications

  • Minimum college degree or any combination of education and work experience will be preferred.
  • Minimum 3 years of hotel industry (or similar) experience, in a management or supervisory level position.
  • Proficiency in spoken and written Japanese to support business needs in Japan.


Preferred Qualifications

  • Proficiency in spoken and written Chinese is an advantage to support China hotels.
  • Project management or opening hotel management.
  • Minimum 2 years of hotel industry (or similar) experience, in a commercial hotel position management or supervisory level.


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Manager, Brand Hotel Openings & Transitions - Asia Pacific

Singapore

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