Restaurant Lead Server/Supervisor, Frank & Albert's Restaurant - Arizona Biltmore Resort
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Restaurant Lead Server/Supervisor, Frank & Albert's Restaurant - Arizona Biltmore Resort

Hilton

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Restaurant Lead Server/Supervisor, Frank & Albert's Restaurant - Arizona Biltmore Resort

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The Lead Server/Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a full-time position. The ideal candidate will have a minimum of 4-5 years experience as a server within a hotel based restaurant, excellent food and beverage knowledge, a positive attitude and willingness to exceed guest expectations. Previous supervisory experience is preferred. This role offers an incredible opportunity to work for one of the largest hospitality companies in the world and an iconic brand that has been honored as the recipient of numerous awards for being a Best Place to Work. 

What will I be doing?

A Lead Server/Restaurant Supervisor, will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations
  • Monitor, observe and assist in evaluating team member performance
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Ensure compliance with health, safety, sanitation and alcohol awareness standards
  • Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Assist in monitoring inventory and inventory control


What are we looking for?

A Lead Server/Restaurant Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Passion for delivering exceptional levels of guest service


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Restaurant Lead Server/Supervisor, Frank & Albert's Restaurant - Arizona Biltmore Resort

Phoenix, AZ, Stati Uniti

A tempo completo, A tempo indeterminato

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