Assistant Director, Housekeeping
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Assistant Director, Housekeeping

Accor HQ

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Assistant Director, Housekeeping

Cosa comprende il lavoro

BE LIMITLESS

Do what you Love, Care for the World,

Challenge the Status Quo!

 

 

weLCOME TO SWISSÔTEL CHICAGO

Over the past several months, our dedicated team has been a beacon of strength as we’ve managed through the global crisis presented by the COVID-19 pandemic. This crisis has shown the very best of our hotel and we are so proud of how all of our colleagues have been there for each other, offering help, comfort and support through these difficult and unpredictable times. The spirit, passion and determination of our Swissôtel Chicago family is stronger than ever before.

JOB DESCRIPTION: Assistant Director, Housekeeping

 

what you will BE DOING:
You are at the heart of the hotel! As Assistant Director, Housekeeping, you will ensure our guests have an exceptional experience by assigning job tasks, making rounds on guest floors to evaluate room services, inspecting guest rooms and assisting your housekeeping colleagues to ensure the highest brand standards of service. 

 

You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.

 

·       The ability to ensure service and production is provided in the proper manner, and with the usual high standards of the Hotel.

·       Completes, in a timely fashion, all schedules and monitors staffing to insure maximum service, quality, efficiency and productivity. Also monitors fluctuations in occupancy so that schedules may be adjusted.

·       Monitors daily assignments to insure that proper quotas and standards are maintained.

·       Establishes safe working conditions and practices.

·       Conducts physical inventories of all uniforms, linens and supplies.

·       Must be able to work directly with outside contracted companies when on hotel premises.

·       Ensures that all personnel is exposed to constant refinement, training and development on an ongoing basis.

·       Ensures all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.

·       Assists the Director in the monitoring of cost management as it pertains to inventories, sue of supplies, labor and energy.

·       Must be able to maintain good working relationships with all Department Heads in the Hotel at all times.

·       Makes scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures. 

·       Maintains permanent records of inspections by room number and date.

·       The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality and personnel.

·       Ability to perform other tasks or projects as assigned by hotel management.

·       Ensures, maintains, and improves Hotel standards in guest rooms, suites, public and Back of the House areas through periodic inspections conducted individually and with Housekeeping staff. 

·       Supervises and monitors scheduled cleaning and maintenance work on guest rooms, suites, public and Heart of the House areas, maintains updated records of all work performed.

·       Monitors and controls Housekeeping supplies usage (cleaning, and guest supplies).

·       Train new Managers; Help to manage and train Housekeepers

·       Able to inspect guest rooms and guest floor corridors upholding the highest of standards.

 

 

Physical aspects of the position include but are not limited to the following: 

        Constant standing and walking throughout the shift

        Constant bending, kneeling, pushing, pulling

        Occasional lifting and carrying over 50 lbs

        Occasional ascending or descending ladders, stairs and ramps

your experience and skills include:

We are searching for a talented individual who has proven success in guest service delivery, training and the management of multiple departments.  Reporting to the Director, Housekeeping, the Assistant Director, Housekeeping will oversee the cleanliness of the hotel, inspire Colleague performance and drive guest satisfaction. Analytical skills, strength as a developer and a leader of others, creativity, and planning are some of the skills necessary for this position.

 

·       4+ years of supervisory and management experience required.

·       Previous 4-star/4-diamond hotel experience highly preferred

·       Highly motivated, organized, goal and results oriented individual who thrives under pressure

·       Proven ability to effectively lead, motivate and develop a team

·       Comprehensive knowledge of Housekeeping operations

·       Hospitality/Business Degree an asset

 

what is in it for you:

        Employee Benefit Card offering discounted rates at Accor worldwide

        Learning & Development programs through our Academies

        Opportunity to develop your talent and grow within our property and across the world!

        Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging

        Extended Benefit Package

 

Heart + Artist = Heartist®

Our Heartist Culture

At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.

 

Come As You Are

Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really!

 

For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself!

 

Our Community Outreach

Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.  

 

Our Vitality

Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests. 

 

About Accor

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

 

 

About Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.

 

As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.

Chiusa

Assistant Director, Housekeeping

Chicago, IL, Stati Uniti

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