Hotel Cross-Department Operations Agent
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Hotel Cross-Department Operations Agent

Accor HQ

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Hotel Cross-Department Operations Agent

Cosa comprende il lavoro

 

DO YOU WANT TO LEARN MULTIPLE DEPARTMENTS, UNDER ONE POSITION, IN ONE OF THE LARGEST HOTEL CHAINS IN THE WORLD? DO YOU LOVE CONNECTING AND BUILDING RAPPORT WITH PEOPLE FROM ALL OVER THE WORLD? IF YES, WE WANT TO HEAR FROM YOU! 

Peppers Beacon at 34 Lake Esplanade, Queenstown, is located on the shores of picturesque Lake Wakatipu and a stroll from the heart of Queenstown. You will get to admire spectacular views of the Remarkables Mountains while you work, and when you are not you can enjoy some of the most sensational ski fields that New Zealand’s offers during the winter or enjoy the most amazing and stunning endless outdoor adventures during summer - you won’t be disappointed!

 

Do you go the extra mile to create a memorable guest experiences? We are looking for several team members to join as Hotel Cross-Department Operation AgentsWe have multiple vacancies.

 

With this Cross-Department Operations position we are providing the opportunity to grow a career within AccorHotels faster than ever before and in doing so we aim to attract the best talented and passionate people who have an aspiration to be the very best they can be in the field of genuine and exceptional guest service, regardless of the department.

 

📌Full Time role - Minimum guaranteed of 30 hours per week.

📌Hourly pay rate between $24 - $26 NZD per hour

📌Fantastic Team Environment!

 

Overview of what is required?
With this Cross-Department Operations position you will be required to work shifts in either Housekeeping department, Front Office department or Food & Beverage department, the number of shifts in each department will rotate to ensure the successful candidates get the best exposure and learnings of the overall hotel operations. You may be the first point of contact for our guests, your genuine appreciation and compassion towards our guest along with strong communication skills will shine through whatever department you are working in. With the cross-department position you will be delivering on a wide variety of tasks to an exceptional level and it will ensure that every day is different with a high degree of challenges and learning.

 

As our next Cross-Department Operations Agent you will:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and other tasks as required.
  • Ensure that the Department leaders are kept fully aware of any relevant feedback from guests and, or other departments.
  • Ability to make accurate and timely communications, via both telephone and email correspondence.
  • Maintaining guest and owners relations to the highest level of respect and courtesy.
  • Maintain all accounts accurately and ensure that all records for each operation are accurately records, and up to date, and accounted for.
  • Following enquiries of interest to on-sell and up-sell Accor properties and activities.
  • Promote and sell activities / tours and local attraction at every opportunity requested.

 

What we are looking for:

  • Previous experience in a customer-focused industry.
  • Excellent grooming standards across all departments.
  • Ability to multi-task while maintaining a positive attitude when working with our Guests.
  • Professional manner with an emphasis on hospitality and guest service.
  • Competent level of IT proficiency for Microsoft applications and Hotel PMS.
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
  • Previous experience in cash handling.
  • Food service experience and quality and safety controls.

 

Why work for Accor? 
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.  
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. 
Take advantage of exclusive rates across Australia – from 30% off! 


Apply now to begin your journey!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.

 

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Hotel Cross-Department Operations Agent

Queenstown, Nuova Zelanda

A tempo completo, A tempo indeterminato

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