Front Office Internship - SO/ Sotogrande
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Front Office Internship - SO/ Sotogrande

ACCOR

Pubblicata

Scaduta

Front Office Internship - SO/ Sotogrande

Cosa comprende il lavoro

Would you like to join our teams as an intern? This is a great opportunity to be part of a 5* Resort in Sotogrande and develop your skills. 

Providing friendly, sincere and personalized service is one of the ways our colleagues turn moments into memories for our guests at SO/ Sotogrande. 

What you will be doing:

  • Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
  • Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
  • Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • To record and distribute all guest and employee messages accurately and efficiently.
  • To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex, the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
  • Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
  • Openly communicate with staff attending to regular briefings and pass on all relevant information.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
    Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.
  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
     

What we need from you:

  • Availability during, at least, 6 months
  • Languages: perfect English and Spanish
  • Person with strong written and verbal communication skills.
  • Great attention to detail
  • Proactive and reactive, with a positive attitude, and a good disposition to work as a team.
  • Be highly responsible and reliable
  • Ability to focus on the needs of the guest, always remaining calm and courteous.
  • Have knowledge of OPERA.
  • Own vehicle. 

Su di te

See description
  • Lingue richieste: Inglese e Spagnolo.

L'azienda

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

Vedi profilo
Scaduta

Front Office Internship - SO/ Sotogrande

Cádiz, Spagna

Stage, 6 mesi

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