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Baglioni Hotels & Resorts




Cosa comprende il lavoro

A fantastic opportunity has arisen for an experienced and guest-oriented Concierge to join our friendly team on a full-time basis. We are looking for a passionate and enthusiastic Concierge who will act as a Brand Ambassador, offering exceptional customer service to both our clients and colleagues.

Reporting to the Head Concierge, the Concierge responsibilities include, but not limited to, the following tasks and performances:

  • To offer a consistent, attention to details service and assistance to our Guests and to supervise the front door staff to provide the best greeting and a smooth luggage delivery;
  • To oversee any desk relating task concerning Concierge requests and general information (restaurant reservations, theatre & events tickets, transportation, shipping etc.);
  • To proactively greet all guests, taking particular note of repeat guests/VIP arrivals, and overseeing the luggage collection / deliveries;
  • To assist the Head Concierge with training records and day to day tasks;
  • To ensure that all our guests receive fast, efficient and friendly service.

The successful Concierge will:

  • Have previous Concierge experience within the luxury hotel industry.
  • Be fluent in written and spoken English. Knowledge of other languages will be of advantage.
  • Have commitment to respond to guest requests and deliver high level of service.
  • Be passionate about customer satisfaction and endeavour to create the perfect customer experience.
  • Have the ability to remain calm during busy periods dealing with pressure.
  • Have excellent grooming standards.
  • Have a positive can-do attitude and be an excellent team player with supervisory skills as he / she needs to lead the team in the absence of the Head Concierge.
  • Have exceptional communication skills (verbal, listening, writing).
  • Have knowledge of London, amenities, facilities and attractions.
  • Be a Golden Keys members is preferred.
  • Have a full Driving License.

The Package

  • Free meals on duty
  • Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
  • Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
  • Training and development opportunities
  • Simply Health Cash Plan
  • Perkbox and Employee Assistance Programme (EAP)
  • Loyalty Scheme Bonus
  • Staff parties and social activities
The company does not offer accommodation, and you must have the right to work in UK in order to be considered for the role.

If you feel you have the experience, knowledge and commitment required to fill the position of Evening Room Attendant, please send your full CV in application.

In line with the requirements of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.

Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.

Su di te

  • Lingua richiesta: Italiano.


Our Group was created in 1974, when Roberto Polito built his first establishment in Punta Ala, Tuscany (Hotel Cala del Porto), working with his wife Lisa to develop a unique concept of hospitality in terms of life experience: a journey in the Italian style through its culture and various traditions.

With this in mind, we developed a Collection which currently counts 8 exclusive hotels and 1 resort mainly located in period buildings in the historical centres of Europe’s major cities of art. There are five hotels in Italy, two in France and one in the heart of London, a hotel inaugurated in March 2004, marking a significant turning point in the design concept for our Collection.

Today, our great adventure is beginning afresh courtesy of the family’s younger generation, Luca Magni and Guido Polito, the Group’s CEO, who are guiding the company towards new international projects.

One of the most significant examples of the new management is the idea behind the Baglioni Hotel in London, with its innovative style that has reinvigorated the image of the brand thanks to a close attention to detail, the careful selection of materials, and a constant balance between tradition and modernity, in the search for a less formal and more subtle vision of elegance and hospitality. This new concept of contemporary luxury is aimed at an increasingly demanding public that is attentive to new trends, such as our most exclusive suite – Roman Penthouse – a 590 sqm apartment with the best panoramic view of the Eternal City.

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London, Regno Unito

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

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