Guest services agent
Guest services agent

Bulgari Hotel Roma

Pubblicata

Guest services agent

Cosa comprende il lavoro

Job Number 23085132
Job Category Rooms & Guest Services Operations
Location Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, ., Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Su di te

  • Lingue richieste: Inglese e Italiano.

L'azienda

Opening in 2023, Bulgari Hotel Roma is an exceptional homage to the home of Bulgari and its greatest source of inspiration. The Hotel will be located in the heart of the Campo Marzio neighborhood, minutes from the Spanish Steps, Via del Corso and the Bulgari flagship on Via Condotti.

The new Bulgari Hotel Roma will occupy a magnificent modernist building from the 1930s that faces two of Rome’s most iconic landmarks: the Ara Pacis and the Mausoleum of Augustus, the first Roman Imperator.

Like all Bulgari Hotels properties, the Italian architectural firm Antonio Citterio Patricia Viel will be in charge of both the restoration of the building and the interior design of the new Bulgari Hotel Roma, which will count over 100 rooms, most of them suites, as well as the prestigious Il Ristorante curated by Michelin-starred chef Niko Romito and The Bulgari Bar.

Vedi profilo

Guest services agent

Rome, Italia

A tempo completo, A tempo indeterminato

Data di inizio:

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