Duty Manager- Arabic/French Language Specialist

Constance Ephelia

Pubblicata

Duty Manager- Arabic/French Language Specialist

Cosa comprende il lavoro

Job Brief

Duty Manager- Arabic/French is responsible for managing all aspect of guest experience are execute in accordance of the brand standard, handling guest complaints and has the ability of problem solving and Leading the team.

DUTIES AND RESPONSIBILITIES:

Provide outstanding service and exceptional experience to all our guests.
Manage the operation flow, ensuring all resort policies, procedures, regulations, and standards are followed.
Excellent Knowledge of Front office services
Multi-tasking skills and ability to perform well under pressure in a fast paced environment
Create memorable and unique experiences to guests based on their preferences ensure all guests complaints are handled by respective departments and be visible when any assistance is needed.
Flexibility to respond quickly and positively to a range of work situations
Ensure smooth communication between all departments
To ensure with Reception that all preparation for next day arrival is ready for the next day morning shift.
To inform Housekeeping of the early rooms checked out in the morning, start of Housekeeping shift.
To be knowledgeable of all property Management system.
Responsible for training the Front office team and maintain LRA standards
Coordinate with all other relevant departments regarding daily operations.

Candidate Requirements:

A minimum of 3(three) years of experience in similar role in international 5-star hotel
Fluency in Arabic/French required, additional languages is a plus (Italian; German; Russian etc)
Experience working in top of the range luxury island resorts in tropical locations will constitute a definite advantage.
Previous experience in a large luxury resorts of over 250 rooms and more than 4 F&B Outlets, with refined catering for the discerning and demanding traveler.
Ability to work under pressure
Proven leadership capabilities
Creative and innovative person, always ready to challenge the status quo.
Excellent organisation and coordination skills
Flexibility working on weekends and night shift.
Experience in working in multi-cultural team

Dipartimento: Management

L'azienda

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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