Account Manager
Cosa comprende il lavoro
- Promote DO & CO brand image and values through own appearance and behaviour so that it reflects DO & CO’s high standards and develop customers’ relationship
- Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognised and met
- Monitor customer performance, loyalty, and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer
- Be the point of communication for the customer for all queries
- Submit monthly inventory reports as per the agreed deadlines and be able to answer any queries raised
- Build robust and sustainable individual relationships with all levels of contact within the Customer organization, with positive and pro-active Customer Engagement and acting as an ambassador for DO & CO
- Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance
- Support in effectively implementing and communicating account plans and activities
- Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation
- Effectively use data in all aspects of the business and to drive objective decision making
- Monitoring daily, weekly, and monthly performance of all KPIs, identifying and resolving areas of under-performance directly and/or with support from other departments
- Ensuring that all reports/data is delivered to the customer and internally in an accurate and timely fashion
- Track and review customer and crew feedback and feed back to relevant departments for corrective actions (if any)
- Closely work with the internal department managers to ensure that flights are packed as per the agreed standards, any shortages are reported ahead of time and an effective stock management is in place.
- Dipartimento: Account Management
Su di te
- Lingua richiesta: Inglese.
L'azienda
As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top.
At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail.
With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Account Manager
A tempo completo, A tempo indeterminato
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