Au Pair Extension Specialist
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Au Pair Extension Specialist

EF Education

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Au Pair Extension Specialist

Cosa comprende il lavoro



As an Au Pair Extension Specialist, you will play an integral role in supporting our Extensions team and educating au pairs about the Extension process. In this customer facing position, you will be responsible for inspiring as many au pairs as possible to extend their time in the USA. You will run your region as your business and be responsible for sales growth and development. We will rely on you to be proactive in ensuring all au pairs understand their deadlines, education requirements, and steps in the extension process. Our drive is to come up with new ways to help ensure an easy customer journey. You will work with your team members on extensions and across the organization to be sure no au pair gets missed. You love to share your ideas and are always thinking about how to do things faster and better. You are a team player who goes above-and-beyond as the only way you do things.

Who you are:  

  • You are an influencer and a natural networker who loves talking to people.
  • You know nothing is impossible and you are not afraid to prove it by taking a risk.
  • You will run your region as your business and be responsible for sales growth.
  • You love public speaking especially when you get to teach and inspire others.
  • You balance when to voice your own ideas and when to bring in others to get the job done.
  • You want to be part of a team that motivates and inspires you.
Responsibilities:  
  • Consistently aim for quality, proactive incoming/outgoing calls and texts to au pairs
  • Navigate daily scheduled calls and task management from lead to registration
  • Set clear expectations about next steps and ensure they have what they need for an easy customer journey
  • Inspire au pairs and get them excited about extending their time in the USA
  • Be mindful the details and ensure au pairs are extending for the right reason
  • Guide and approve au pair required education
  • Regularly meet individual and team goals
  • Support the team email inbox
  • Collaborate across departments to develop creative ways we can reach and educate au pairs


The ideal candidate should have:  

  • Ability to effectively manage high daily phone call and email volume
  • High motivation to hit daily, weekly and monthly goals
  • Demonstrated leadership ability in current role
  • Understanding of task and pipeline management in salesforce
  • Excellent time management and organizational skills
  • Nailing the details while never losing sight of the big picture
  • Strong adaptability, presence, antennae, and resourcefulness
  • Prior experience in sales a plus
  • Creative in their sales environment and how they collaborate with other departments
  • Consultative or needs-based selling skills


Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your remote home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility : Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of remote work per week  
  • Development : Robust professional growth opportunities including monthly training, workshops, and inspiring sessions with global leaders and experts 
  • Vacation : Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement : 25% company match on your 401(k) 
  • Insurance : Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel : Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare : Wellness benefits and a yearly fitness reimbursement 
  • Discounts : EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesse
About Cultural Care Au Pair  

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

Cultural Care is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique. For more information about our career opportunities, visit www.careers.ef.com. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate. 

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Au Pair Extension Specialist

East Cambridge, Cambridge, MA, Stati Uniti

A tempo completo, A tempo indeterminato

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