Sales Chat Specialist
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Sales Chat Specialist

EF Education

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Sales Chat Specialist

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Sales Chat Specialist
EF Go Ahead Tours
Cambridge, MA
*April 4th Start Date*

**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date

About the role:


The goal of the Chat Specialist is to be the face of Go Ahead to customers as part of a dynamic shift to greater engagement across a range of chat platforms. You will be a key team member in scaling chat- originating sales via nurturing customer sentiment and creating customer excitement for travel through our website, SMS, social channels, and through email. As a sales chat specialist, you’ll be interacting with customers every day, giving you front-line insight into customer behavior and a platform for thinking critically about business ideas, strategy, and overall sales growth.  This is an ideal role for an individual with strong written communication skills, looking to excel in a unique and growing hybrid sales model of customer engagement, personalization, and real-time online customer acquisition.

 A successful candidate will:

  • Engage with customers through our chat platform to meet their service needs
  • Understand the dynamics of speed to respond to customers
  • Show strong sales skills in pushing conversations forward, presenting price, understanding and overcoming objections, and confidence in asking for the sale.
  • Be responsible for playbook creation and innovation
  • Can understand what is and isn't working with playbook flow and make changes accordingly
  • Effectively pass conversations to phone staff when follow-up is necessary
  • Identify business opportunities for expanding the scope of chat (i.e. Facebook, email and marketing campaigns, signatures etc.) and how we can use tech to help push sales conversions forward.
  • Is the face of Go Ahead sales when it comes to our chat platform, texting, social and email. 


Why You’ll Love Working Here: Perks, Benefits and Earning Potential  

You’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EF-finity” groups: Black@EF, LGBTQ+@EF, Latinx@EF, API@EF, Indigenous@EF, Jewish@EF and Parents@EF).
In addition, you can expect:  

  • Paid international business travel opportunities
  • Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
  • Commitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessions
  • Three weeks paid vacation your first year (four weeks starting in year two), in addition to 9 paid holidays
  • 25% company match on your 401(k)
  • Market-leading medical, dental and vision coverage, along with life and disability insurance
  • Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
  • $1500 annual tuition reimbursement and $500 annual charity matching
  • EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
  • Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
  • Discounts at local venues and businesses


About EF Education First 

 At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

 When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

 Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.

Chiusa

Sales Chat Specialist

East Cambridge, Cambridge, MA, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:

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