Receptionist M/F - Montesol Experimental

ABOUT US 

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles  Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds.

The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

In the heart of Ibiza, Gran Hotel Montesol mixes history and modernity since 1933, being home for cosmopolitan travelers and seekers of unique experiences in Ibiza. It's 33 rooms and outstanding restaurant continue making history by welcoming international guests and locals to celebrate and share joy together.

DESCRIPTION OF THE JOB

We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following:

·       Greet and assist all guest as soon as they come in.

·       Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.

·       Respond to all guest questions and requests, offering a personalised service adapted to each request.

·       Ensure that a high level of customer service is always provided, respecting our quality standards.

·       In coordination with the Front Office Manager, deal with customer complaints.

·       Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).

·       Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.

·       Participate in the management of the hotel's general mailbox by replying and redirecting emails.

·       Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.

·       Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.

·       Ensure all equipment of the department is kept clean and in good working condition.