Guestroom Attendant

2023 Summer Season

We are currently looking for a motivated Guestroom Attendant to join our Team at Four Seasons Hotel Florence for 2023 summer season!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Guestroom Attendant:

The The Guestroom Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.

Responsibilities:

Clean dusts, make beds and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure and standards. Vacuums carpet and cleans marble and tile areas.

Remove dirty towels and sheets and replaces them with clean ones from the Linen Closet.

Coordinate with the Room Service team the removal of room service trays from guestrooms.

Restock used amenities such as shampoo, lotions, cotton balls, stationery and pens.

Be familiar with the daily Room Occupancy Forecast, guest names and estimated time of arrival in order to organize the section before check-in.

Inform the Maintenance team and Housekeeping Supervisor regarding any maintenance job needed as soon as you discover the issue.

Perform turndown service providing a comfortable evening environment in Guest Rooms. Clean and refresh the room in the early evening and prepare the room for the guest to sleep in.

Respond to guests’ requests according to Four Seasons standards of friendliness and professionalism. Inform the Supervisor or Management Team any complaint or matter.

Attend daily briefing from supervisor or management.

Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry.

Support with any other tasks within the division and/or any tasks assigned to by the management team.

Our Ideal Guestroom Attendant will have:

Minimum experience in a related position is preferable.

Must possess flexibility, attention to details and a can-do approach to any request.

Reading, writing and oral proficiency in the Italian language. English is a plus.

All applicants must hold the legal right to work in Italy