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Four Seasons
Pubblicata
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Cluster Senior Reservation Agent
Cosa comprende il lavoro
Summary:
Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling(within 24 hrs, PP inquiry is within 12hrs) and cording each reservation.
People Functions
- Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Assist in other areas of the department as needed.
Product Functions
- Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations.
- Maintain reservation standard
- Display a high level of integrity and professionalism all times in dealing with guests and employees.
- Work with Sales and Catering team in handling group bookings.
- Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest.
- Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
- Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor.
Profit Functions
- Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation.
- Advise Reservation Manager of any deviations in rate applications or reservation arrangement.
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
- Dipartimento: Prenotazioni
Chiusa
Cluster Senior Reservation Agent
A tempo completo, A tempo indeterminato
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