Cluster Senior Reservation Agent
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Cluster Senior Reservation Agent

Four Seasons

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Cluster Senior Reservation Agent

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Summary:

Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling(within 24 hrs, PP inquiry is within 12hrs) and cording each reservation.

People Functions

  • Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Assist in other areas of the department as needed.


Product Functions

  • Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations.
  • Maintain reservation standard
  • Display a high level of integrity and professionalism all times in dealing with guests and employees.
  • Work with Sales and Catering team in handling group bookings.
  • Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest.
  • Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
  • Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor.


Profit Functions

  • Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation.
  • Advise Reservation Manager of any deviations in rate applications or reservation arrangement.


* Successful candidates must possess legal work authorization for Japan and  be fluent in English and Japanese business communication.

Chiusa

Cluster Senior Reservation Agent

Tokyo, Giappone

A tempo completo, A tempo indeterminato

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