Conference Services Manager
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Conference Services Manager

Four Seasons

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Conference Services Manager

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We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.  

The Opportunity:  

We are seeking an Conference Services Manager, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville! 

We are looking for a Conference Services Manager who will support the Director of Events and Event Services, overseeing the day-to-day operation in coordinating all requirements for various conference groups booked by the Sales Department.  This position is responsible for enforcing the terms of sales agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.  

Responsibilities include but are not limited to: 

  • Plan and finalize the requirements of confirmed group bookings and ensure effective communication through Resumes, BEOs, Daily Reports, etc. while maximizing revenue potential through upselling.
  • Coordinate all guestroom reservations in conjunction with the Group Rooms Coordinator and coordinate group arrival and departures.
  • Make personal contact with all departments to ensure the success of the event.
  • Maintain an active trace/follow-up system.
  • Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Events promptly informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
  • Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Décor etc.)
  • Attend and participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Post-Convention Meetings, Planning Visits, and Menu Tastings.  
  • Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. 
  • Assist with all guest inquires within the Sales, Catering and Conference Services department, including assistance with high telephone volume and walk-in site inspections as needed.


Preferred Qualifications and Skills: 

  • Bachelor’s Degree. 
  • Requires 2-3 years of related hotel event services. 
  • Previous leadership experience in a luxury hotel setting. 
  • Requires reading, writing and oral proficiency in the English language. 
  • Proven interpersonal skills with a track record of successful client interactions. 
  • Good organizational skills. 
  • High level attention to detail. 
  • High level of creativity. 
  • Able to negotiate, organize, delegate & work under pressure. 


About Four Seasons Hotel & Private Residences Nashville 

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.    

Service Culture 

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. 

What to Expect 

Dynamic Employee Culture where you are encouraged to be your true self!  

Inclusive and diverse employee engagement events all year-round  

Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more)!  

Excellent and ongoing Training and Development opportunities   

Complimentary Accommodation at other Four Seasons Hotels and Resorts   

Complimentary Dry Cleaning for Employee Uniforms 

Complimentary Employee Meals 

… and so much more! 

Learn more about what it is like to work at Four Seasons, visit us: 

http://jobs.fourseasons.com/  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs  

Learn more about a career with Four Seasons 

http://jobs.fourseasons.com/  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs  

Visa Requirements 

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Conference Services Manager

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