Reservation (CORE) Agent
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Reservation (CORE) Agent

Four Seasons

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Reservation (CORE) Agent

Cosa comprende il lavoro



Reporting to the Front Office Management team, responsibilities and essential job functions include but are not limited to the following:  

  • Have warm and professional phone polish and demeanor
  • Assist with Hotel reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel
  • Capture sales from in-coming reservations calls and coordinate details of each reservation.
  • Utilize the “sales tool box” to increase the likelihood of converting calls
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.  Review upcoming reservations daily for up-sell potential and contact guests to offer up-sell to an upgraded accommodation
  • Receive In Room Dining orders with efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards; describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Answer incoming Hotel calls within three rings, using proper greetings according to seasonal/holiday changes and time of day
  • Handle guest complaints in accordance with Four Seasons policy


What to Expect:

  • Hourly rate $24.05
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Chiusa

Reservation (CORE) Agent

California, Stati Uniti

A tempo completo, A tempo indeterminato

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