Reservations Coordinator
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Reservations Coordinator

Four Seasons

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Reservations Coordinator

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Aloha! Four Seasons Resorts Lana'i is seeking a Reservations Coordinator.

JOIN OUR 'OHANA

The Reservations Coordinator is responsible for all aspects regarding group room reservations, to monitor and manage group room blocks with the Resort inventory; as well as ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Sales and Reservations are aware of all communication regarding group blocks.

Essential Functions:

  • Provide meeting planners and convention service managers with one reservations point of contact.
  • Handle all reservations aspects of a group reservation and assist with leisure reservations as directed.
  • Handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions.
  • Answer  incoming calls & handle outbound calls in a friendly and efficient manner. Provide guests with the requested information concerning the city and the hotel and its services. Obtain the necessary information from the guests, enter it into the PMS and generate PMS reports.
  • Process all incoming reservations received via rooming lists, Anticipate and keep track of pre and post extensions.
  • Consult availability and provide rates as requested for sales team.
  • Monitor accuracy of group blocks including cut-off date, pick up, suite blocks, rates etc. Set up a file trace system for each group with regular documented conversations with clients, convention service managers and reservation manager.
  • Review rooming lists for accuracy in format and billing and ensure prompt processing.
  • Identify, block and process staff and VIP lists with each group. Ensure appropriate information is available for individual call-in groups.
  • Book activates for group and leisure guests as needed, using Key, Book for Time, Open table, and other external booking systems as needed.
  • Process ORS, Internal, Site, complimentary, and wholesale Reservations.
  • Process deposits, send and process Canary links, receipts and/or invoices and create Posting master accounts - as needed
  • Provide support to Lana'i Air via Teams - Daily, as needed
  • Communicate with Credit Manager and Airport Lounge Manager regarding Group air charges to the Posting Master account.
  • Manage Expedia and Booking.com Extranets, Weekly reconciliation, and submission of invoices.
  • Prepare attrition grids and communicate minimum room revenue requirements to the groups at the cutoff date.
  • Maintain and manage guest profile data and update Golden as guest information is obtained.
  • Process Travel Agent Commissions Weekly, Accruals Monthly,  and inquires as requested.
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers, leadership, and planning committee


Non-Essential Functions:

  • Block special request reservations and suites.
  • Maintain a clean and well-organized workstation.
  • File daily reservations and other correspondence.
  • Participate in scheduled departmental and administrative meetings as requested.
  • Answer questions about reservations for employees of other departments including Sales, Convention Services, Executive Office, and Guest Relations.
  • Perform other tasks or projects as assigned by Management.


Knowledge and Skills:

  • High School Diploma, College education preferred or equivalent experience.

  • One to three years’ experience in a hotel or administrative capacity with Four Seasons or another related organization.       

  • Strong communications (email, telephone and in person). Must be able to type 40 wpm. Strong writing and oral presentation skills.

  • Time management and organizational skills.  Requires knowledge of and ability to operate computer equipment.

  • Basic knowledge of hotel operations.

  • Work well under pressure, multitasking and team player.

  • Experience with advanced Excel functions preferred.

  • Limited travel required, as needed to the island of Lana’i or Los Angeles area for orientation and business needs 



Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS RESORTS LANA'I

On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

WHAT TO EXPECT
  • Competitive Salary & Wages

  • Competitive Benefits

  • Paid Time Off and Holiday Pay

  • Affordable Employee Housing

  • Excellent Training and Development opportunities

  • Complimentary Accommodation at other Four Seasons Hotels and Resorts

  • Complimentary Dry Cleaning for Employee Uniforms

  • Complimentary Employee Meals

  • Employee Recognition Programs



We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Reservations Coordinator

Stati Uniti

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