Room Service Coordinator
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Room Service Coordinator

Four Seasons

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Room Service Coordinator

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Four Seasons Hotels & Resorts:
At Four Seasons, whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime. We truly connect with the people and world around us to reach the highest standards of hospitality.

Four Seasons Los Angeles at Beverly Hills:
In the heart of Beverly Hills stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room

Responsibilities:

  • Follow proper payroll and uniform procedures.
  • Use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest's order.
  • Record covers, handle special orders, check for out of stock items, and obtain the specials for the day.
  • Operate the computer system for order taking, check printing, closing out checks and printing reports.
  •  Maintains knowledge all menus (including Daily Specials, Alternative Cuisine, wine list, etc) and of the service of food and beverage items offered by the department and the hotel.
  • Up sells to guests as well as confirm their order before thanking them.
  •  Completes side work as assigned.
  •  Records all guest charges, gratuities and cash transactions accurately.
  • Coordinates between the server and kitchen for smooth, coordinating service.
  • Assures that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
  • Assumes responsibility for a house float and follow all operating procedures regarding the float.
  • Checks all orders before they leave Room Service if no manager is present.
  • Documents void checks and the reason for the void.
  • Maintains a Room Service control sheet so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.
  • Assists the servers with setting up orders.

  • The ability to inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem. The ability to monitor multiple software platforms simultaneously for guests requests, including but not limited to IRIS, HotSOS, Microsoft Teams, Microsoft Outlook, Opera, and Symphony Micros. The ability to deliver guest orders, as and when required.


We offer:

  • 401K – matching after 1 year of service
  • Medical/Dental/Vision Insurance
  • Employee Assistance Program
  • Life Insurance
  • Complimentary Room nights and Discounted rates with Four Seasons Hotels and Resorts around the world
  • Free on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Room Service Coordinator

Los Angeles, CA, Stati Uniti

A tempo completo, A tempo indeterminato

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