Security Officer - On-Call

Security Officer – On Call/ Casual

Four Seasons Hotel Seattle

Four Seasons Hotel Seattle is looking for an On-Call Security Officer who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.  The Security Officer will be a member of a small dynamic team delivering great service to our internal and external guests.  This position reports to the Security Manager.  U.S. work authorization is required for this position.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.

Four Seasons Hotel Seattle is the Pacific Northwest’s only Forbes five-star rated hotel.  Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping.  In partnership with acclaimed Seattle Executive Chef Ethan Stowell, we are proud to showcase Pacific Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Workers’ Compensation, complete reports, and maintain health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists general liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.
• Collect, log and distribute lost and found left by guests or visitors on the property.  Perform bag checks of employees leaving property.

Preferred Qualifications and Skills

• At least 1 year of security experience, preferably within Hotels
• High School diploma - Bachelor’s Degree Preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.

 Successful Security Officers will be able to demonstrate the following skills and habits:

• Initiative
  • Security Officers must have the zeal to complete all their duties professionally and productively.
• Ethics
  • Security Officers must strive to behave ethically and should consistently do the right thing. Security Officers should always conduct their duties honestly and with integrity.
• Communication Skills
  • Security Officers must have the ability to effectively communicate in writing as well as face to face conversations.
• Common Sense
  • Security Officers must have the ability to make reasonable and sound decisions based upon the situation.
• Civility
  • Security Officers must demonstrate mutual respect and courtesy through their language, demeanor and actions.
• Service Mentality
  • Security Officers must have a strong desire to help people.
• Humility
  • Security Officers must demonstrate confidence in their skills and abilities without arrogance and bravado.

• Controlled Temper
  • Security Officers must have self-control, self-discipline, competence, confidence and emotional maturity to remain calm and collected during volatile situations.
• Thirst for New Knowledge
  • Security Officers must have the desire and ability to evolve to changes in laws, Standard Operating Procedures, best practices and tactics.

What to Expect from Your Work Experience...You will

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Receive $24.00 hourly wage
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Receive a complimentary meal when at work in our employee cafeteria

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/seattle

https://www.facebook.com/FourSeasonsHotelSeattle

https://www.twitter.com/FSSeattle

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf