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Barcelona, Spain
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Scaduta
Front Office Internship (From July 2023)
Cosa comprende il lavoro
The Pulitzer Hotel Group is looking for hospitality students to complete an internship in the Front Desk Department. The chosen candidate will enjoy a great opportunity to work in one of the most vibrant design hotels in Barcelona.
➢Main Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.
➢Main Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.
- Dipartimento: Reception
Su di te
Students or graduates related to Tourism / Hospitality Management from around the world.
Friendly and guest-oriented. Strong verbal and written communication skills. Good knowledge of Spanish and English languages. Other languages are a plus. Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Friendly and guest-oriented. Strong verbal and written communication skills. Good knowledge of Spanish and English languages. Other languages are a plus. Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Lingua richiesta: Inglese. Spagnolo è un plus
L'azienda
GRUPO PULITZER HOTELES ES UNA EMPRESA ESPAÑOLA DE CARÁCTER FAMILIAR QUE CUENTA CON EXPERIENCIA EN GESTIÓN HOTELERA DESDE 1967, CUANDO SE ADQUIRIÓ EL MÍTICO Y RECIENTEMENTE RENOVADO HOTEL REGINA DE BARCELONA.
En el año 2000 el grupo se internacionaliza con la apertura del Hotel Pulitzer París. Cuatro años después, en el 2004, celebran el opening del carismático y musical Hotel Pulitzer Barcelona, premiado dos años consecutivos como el mejor hotel de Barcelona por la comunidad mundial de viajeros Tripadvisor y que fue el primero en obtener el sello Biosphere de sostenibilidad.
Durante el primer trimestre de 2011 abre el primer establecimiento fuera de Europa: el Hotel Pulitzer Buenos Aires, en Argentina.
El grupo continuado su crecimiento a través de nuevas líneas de negocio, y por ello en 2015 inaugura La Esquina Barcelona, un restaurante kitchen&coffee dirigido a los más jóvenes foodies de la ciudad, así como un multiespacio con 3 salas de reuniones y eventos con tecnología de última generación llamado Bergara 10, ideal para celebrar eventos o reuniones de empresas y que se suma a los ya amplios servicios que ofrece el Hotel Regina y Pulitzer en la misma calle.
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