Guest Relations Supervisor
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Scaduta

Guest Relations Supervisor

Cosa comprende il lavoro

Main responsibilities:

- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Manage the coordination of luggage collection and storage.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests’ requests.
- Actively listen to and resolve complaints.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Manage the reception team to ensure we comply with all standards and operating procedures.
- Examine daily duties, assign tasks and check on progress.
- Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients

Su di te

- Excellent problem-solving and multitasking skills.
- Leadership skills along with the ability to motivate a team into high performance.
- Ability to work as a part of a team.
- Being a genuine Pulitzer ambassador with a "Yes, of course!" attitude.
- Ability to work flexible shifts including nights, weekends, and holidays.
- Ability to perform multi tasks and to work under pressure.
- Good knowledge of Spanish and English languages. Other languages are considered to be a plus.
- Strong verbal and written communication skills.
  • Lingue richieste: Spagnolo e Inglese.

L'azienda

GRUPO PULITZER HOTELES ES UNA EMPRESA ESPAÑOLA DE CARÁCTER FAMILIAR QUE CUENTA CON EXPERIENCIA EN GESTIÓN HOTELERA DESDE 1967, CUANDO SE ADQUIRIÓ EL MÍTICO Y RECIENTEMENTE RENOVADO HOTEL REGINA DE BARCELONA.

En el año 2000 el grupo se internacionaliza con la apertura del Hotel Pulitzer París. Cuatro años después, en el 2004, celebran el opening del carismático y musical Hotel Pulitzer Barcelona, premiado dos años consecutivos como el mejor hotel de Barcelona por la comunidad mundial de viajeros Tripadvisor y que fue el primero en obtener el sello Biosphere de sostenibilidad.

Durante el primer trimestre de 2011 abre el primer establecimiento fuera de Europa: el Hotel Pulitzer Buenos Aires, en Argentina.

El grupo continuado su crecimiento a través de nuevas líneas de negocio, y por ello en 2015 inaugura La Esquina Barcelona, un restaurante kitchen&coffee dirigido a los más jóvenes foodies de la ciudad, así como un multiespacio con 3 salas de reuniones y eventos con tecnología de última generación llamado Bergara 10, ideal para celebrar eventos o reuniones de empresas y que se suma a los ya amplios servicios que ofrece el Hotel Regina y Pulitzer en la misma calle.

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Scaduta

Guest Relations Supervisor

Barcelona, Spagna

A tempo completo, A tempo indeterminato

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