Front Office Internship
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Front Office Internship

Hilton Milan

Pubblicata

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Front Office Internship

Cosa comprende il lavoro

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement

Su di te

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Good knowledge of English
Good knowledge of Italian
  • Lingue richieste: Italiano e Inglese.

L'azienda

Hilton Milan is located near the Central Station, a short distance from the city center and well connected with the major airports in Milan.

It has 319 rooms, of which 211 Hilton Guestrooms, 105 Executive Rooms and 3 Suites. For the most discerning traveler, the Executive Rooms offer additional services such as private check-in/check-out and exclusive access to our Executive Lounge with complimentary breakfast, snacks and drinks during the whole day.

The meeting area, our exclusive Hilton meetings is located on the first floor and includes 10 meeting rooms that can accommodate from 6 to 180 people. They are all lightened with natural light and equipped with the latest technologies, including wired and wireless Internet and video conferencing facilities.

The Milano Pacific Restaurant and Cosmopolitan Lobby Bar & Lounge are the venues where you can taste the typical dishes of traditional Italian and local cuisine.

For relaxation and well-being of its guests, the Hilton Milan has a fitness center, equipped with modern facilities that is open 24/7.

Vedi profilo
Chiusa

Front Office Internship

Milan, Italia

Stage, 6 mesi

Data di inizio:

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