Front Office Shift Leader
Cosa comprende il lavoro
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Fluent in English and Italian
- Dipartimento: Guest Relations Reception
Su di te
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A relevant supervisory/management certificate/diploma or degree
- Lingue richieste: Inglese e Italiano.
L'azienda
Hilton Milan is located near the Central Station, a short distance from the city center and well connected with the major airports in Milan.
It has 319 rooms, of which 211 Hilton Guestrooms, 105 Executive Rooms and 3 Suites. For the most discerning traveler, the Executive Rooms offer additional services such as private check-in/check-out and exclusive access to our Executive Lounge with complimentary breakfast, snacks and drinks during the whole day.
The meeting area, our exclusive Hilton meetings is located on the first floor and includes 10 meeting rooms that can accommodate from 6 to 180 people. They are all lightened with natural light and equipped with the latest technologies, including wired and wireless Internet and video conferencing facilities.
The Milano Pacific Restaurant and Cosmopolitan Lobby Bar & Lounge are the venues where you can taste the typical dishes of traditional Italian and local cuisine.
For relaxation and well-being of its guests, the Hilton Milan has a fitness center, equipped with modern facilities that is open 24/7.
