Event Services Manager - The Arizona Biltmore
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Event Services Manager - The Arizona Biltmore

Hilton

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Event Services Manager - The Arizona Biltmore

Cosa comprende il lavoro

The beautiful Arizona Biltmore Resort, A Waldorf Astoria Property, is looking for a dynamic Event Services Manager to join their team! This is a great entry level opportunity for the Events Department, to work with a dynamic team, and to grow your career! 

Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 700 rooms, villas and cottages, over 315,000 square feet of banquet space, and 8 food and beverage outlets. Fresh off of a much anticipated multi-million dollar renovation, this is an exciting time to join this iconic property.

 
What will I be doing?

As an Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services.  Serve as the event planner primary contact during event on property and is responsible for his/her experience.

  • Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
  • Directly serve on site group and catering customers in a proactive manner.
  • To organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  • Demonstrate knowledge of job systems, products, booking systems, and processes.
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  • Selling and influencing both internal and external clients.
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  • Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  • Participate in customer site inspections and assist with the sales process as necessary.

Required Qualifications:

  • Minimum Education: High School Degree/GED
  • Minimum Years of Experience: 6 Months Hotel Industry Experience 
  • Open Availablity to work days, evenings weekends, holidays as business demands 
  • Microsoft Office Experience 
  • Core Competencies including but not limited to:
    • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
    • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
    • Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
    • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
    • Creativity- The ability to come up with creative ways to solve a problem.
  • Management Competencies including but not limited to:
    • Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment
    • Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one’s intentions and those of the organization.
    • Communication- Skilled at clearly conveying information and ideas.
    • Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
    • High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
    • Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
    • Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
    • Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
    • Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.   

Preferred Qualifications:

  • CMP certification
  • Bachelor’s Degree
  • Experience reading and relaying BEO's 
  • Delphi.FDC Knowledge 
  • Luxury Experience and/or knowledge of FORBES standards 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

Chiusa

Event Services Manager - The Arizona Biltmore

Phoenix, AZ, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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