Manager, Distribution Compliance
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Manager, Distribution Compliance

Hilton

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Manager, Distribution Compliance

Cosa comprende il lavoro

The Global Distribution team plays a critical role in supporting the Global Sales Organization. Our DS Systems team creates automated solutions that aid in executing the retail compensation component of Hilton’s partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts globally. Global Distribution performs data capture, calculation, reconciliation, and payout of commissions on behalf of Hiltons’ 6400+ hotels globally.

What will I be doing?

As the Manager, Distribution Compliance, you will analyze and support the revenue management and distribution strategy of business initiatives. You will supervise rate parity root cause analysis, maintain standards for rate plans, rates, product sequencing, and other related processes supported by various teams. Additionally, you will be responsible for the quality of all major functions performed by the team, and implement corrective action, when vital.

This will include monitoring the third-party space, ensuring hotel and partner compliance with Hilton’s distribution initiatives in all applicable distribution channels including but not limited to the: Central Reservation System (CRS), Global Distribution Systems (GDS), META channels, Online Travel Agent (OTA) sites, and Global Web.

More specifically, you will:

  • Design, develop, implement, and complete business processes to support the department
  • Collaborate with other internal teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives
  • Manage Distribution Analysts, providing real-time feedback and support to drive performance and support career growth
  • Oversee rate parity root cause analysis and quality checks
  • Resolve hotel and partner-initiated disputes over violation notifications
  • Lead the execution of hotel and partner-level corrective action processes
  • Ensure adherence to brand standards by hotels, escalating issues as appropriate
  • Aggregate, interpret, and maintain, rate parity data, analysis, trends, and market changes
  • Work with vendors and partners on program improvements, shopping requests, and performance tracking mechanisms
  • Collaborate with external vendors to document bugs and enhancement requests and follow project management methodologies to resolve identified system/application issues or limitations
  • Analyze results of various product distribution and rate monitoring initiatives
  • Lead process-improvement projects to increase execution efficiency with both internal and external partners
  • Work with other Corporate teams on special project/program requests that impact CRS, GDS, and OTA distribution channels

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Ability to analyze extensive amounts of data and information to identify trends, measure performance, and discern the way ahead
  • Strong problem solver and self-starter, with the intellectual curiosity and aim to identify challenges and to independently propose solutions
  • Superior analytical and critical thinking skills with the ability to use logic and reasoning to understand complex problems and evaluate solutions
  • Ability to develop and maintain a deep understanding of Hilton’s business processes and systems as they relate to Revenue Management, Distribution, and Sales across brands and geographies
  • Strong interpersonal and communication skills to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
  • Ability to work well within deadlines and effectively balance multiple projects; work reliably under time and resource constraints; efficiently balance multiple, concurrent demands and appropriately prioritize responsibilities

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Three (3) years of experience in either hospitality, distribution, revenue management, sales, or other relevant function
  • Proficiency in Microsoft Office applications including advanced Excel functions (e.g. VLOOKUP, pivot tables, advanced formulas)
  • Strong project management and process improvement skills

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Two (2) years of experience working in the distribution space and/or directly with third party channels
  • One (1) or more years of supervisory experience
  • Proficiency in VBA, SQL, and BI tools (MicroStrategy, Tableau)
  • BA/BS Bachelor's Degree

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Chiusa

Manager, Distribution Compliance

Addison, TX, Stati Uniti

A tempo completo, A tempo indeterminato

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