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Manager, Hotel Leader Support

Hilton

Pubblicata

Manager, Hotel Leader Support

Descrizione del lavoro

*** The location for this position is virtual/remote ***

The Brand Performance Support (BPS) organization delivers responsive and effective support to Hotel Leaders across 7,000 hotels in the Americas (including Canada, the Caribbean, Central, and South America). This is accomplished through close integration and alignment with Hilton Commercial Performance teams, the Global Brand Organization, and Hilton Partners that supervise various business subject areas such as Corporate Communications, Hilton Supply Management, Data & Analytics, and Information Technology. BPS resources are prioritized against new openings (net unit growth), conversion ramp-up, performance delivery, and service optimization. Hotel leaders receive on-demand support from BPS through a variety of educational resources, performance-driving initiatives, strategic action planning tools, and guest service programs. This amplifies Hilton’s reputation as “easy-to-do-business-with” for owners, operators, and hotel teams alike.

The Hotel Leader Support team is the first point-of-contact to help hotel leaders across 17 Hilton brands in the USA, Canada, Caribbean, and Latin America optimize the vast resources, tools, and initiatives that Hilton provides to operators.

What will I be doing:

Manager of Hotel Leader Support, you will be responsible for providing front-line responsive, customized, and proactive support to these hotel leaders in a way that increases the self-sufficiency, development, and success of this customer. By offering ad hoc coaching, you will assist hotel leaders in seeking opportunities and developing action plans targeted at improving key performance metrics. You will partner with other Brand Performance Support teams to provide impactful and measurable support standard methodologies that positively influence trends and adoption of Enterprise and Brand initiatives.

More specifically, you will:

  • Demonstrate a vast understanding of key hospitality industry performance measures, and possess the ability to analyze data, identify performance trends, and develop strategies
  • Deliver engaging virtual support on various topics that align with business trends and integrated goals/objectives
  • Uncover trends and partner with Enterprise teams on the creation and enhancement of self-service tools for hotel leaders
  • Work with Hilton partners across the organization to identify and implement performance-based strategies for hotels that impact results
  • Accurately & consistently track support activities in Salesforce, MS Teams, etc. and assist to provide reports and relevant insights for use by the Hotel Leader Support team
  • Support hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing best practices, and acting as a partner for the development of targeted hotel action plans
  • Participate in relevant workgroups to share best-demonstrated practices from hotel teams to influence future brand enhancements. Offer guidance to operationalize Brand and Enterprise initiatives
  • When vital, conduct strategic 1:1 or group connections that positively impact performance for property leaders, especially in the areas of hotel quality assurance, overall accommodations, and overall service
  • Fulfill assignments that are developed to support Hilton business goals/Key Strategic Priorities
  • Flexibility to shift support to other BPS functional areas, projects, etc. based upon key priorities
  • Demonstrate flexibility to react and engage as needed during non-business hours, such as weekends and/or evenings due to emergency situations

What are we looking for:

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Strong analytical skills and an inquisitive mentality
  • Open-minded and self-driven
  • Hands-on experience with hotel operations, sales, and revenue management
  • A proven track record of influencing measurable change and delivering results by coaching others
  • Solid understanding of commercial performance tactics and hotel operations topics
  • Competency in training, facilitation (creative presentation skills, including crafting and delivering impactful presentations), and consultation to influence change
  • Ability to handle multiple tasks simultaneously as/if required
  • Ability to work across the enterprise with a high degree of diplomacy and collaboration
  • Strong written and verbal communication skills; ability to listen and communicate goals and expectations
  • Strong interpersonal skills and possession of a full understanding of professional and business ethics
  • Knowledge of Microsoft Office capabilities
  • Willingness to manage additional projects and assignments
  • Self-Starter, who can adapt to change quickly with a positive and optimistic outlook

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma/GED
  • Two (2) years of managerial experience, preferably hospitality-related
  • Three (3) years of hospitality-related experience
  • Three (3) years of on-property leadership management experience in hotel sales, revenue management, and/or operations

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor's Degree
  • Five (5) years of hospitality-related experience
  • Three (3) years knowledge of the Hilton Brand
  • Fluent in Spanish

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For Colorado applicants only: The annual salary range for this role starts at $71,000 and is based on applicable and specialized experience and location. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.

Dettagli

Tipo di lavoro
A tempo completo
Località
McLean, VA, United States
Dipartimento
Evento
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato