Senior Business Analyst (MarTech)
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Senior Business Analyst (MarTech)

Hilton

Pubblicata

Chiusa

Senior Business Analyst (MarTech)

Cosa comprende il lavoro



***This role can be located in Dallas, TX, or Memphis, TN***

With an obsession for reliable and friendly Customer Experiences, the Commercial Capabilities Team is the heart of how Hilton maintains a competitive advantage, through end-to-end platform activation, driving accountability from strategy to implementation through detailed execution of prioritized commercial capabilities.

What will I be doing?
As the Senior Business Analyst, you will be collaborating with multiple groups and cross-functional departments such as Marketing, IT/Technology Developers, Partners, and various business collaborators to listen and understand problems, document requests, review solutions to ensure they meet requirements, proactively provide recommendations, identify options and risks, perform UAT and supply to delivery planning. The partner in this role will be an integral part of a hardworking, results oriented, cross-functional team dedicated to delivering a detailed and connected experience for every customer.

More specifically, you will:

  • Investigate and document current state processes and technology related to MarTech and personalization
  • Document requirements using standard methods – use cases, user stories and mapping, diagrams, requirements traceability matrix, test cases
  • Establish, coordinate, and manage product backlogs
  • Collaborate with team members to get answers to questions, finalize decisions, and put together plans
  • Review and assess business requirements and technical specifications, to build test plans
  • Draft detailed test scripts driven using relevant test data and record test plan results to ensure quality product releases
  • Multitask and prioritize between multiple projects with contending priorities
  • Support leadership with taking notes, manage actions items, and crafting/updating project plans or documentation
  • Assist with tracking all team members on task to achieve targeted timelines


What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

  • Bias for execution; turning the dream into reality.
  • Effective research, analytical, and problem-solving skills
  • Highly organized, with attention to detail and the ability to lead and prioritize multiple ongoing priorities
  • Outstanding organizational, documentation, and communication skills
  • Proactive problem-solver, assessing risks and developing solutions
  • Ability to thrive in a collaborative and inspiring culture, enthusiastically working to engage with members of the team, while building positive relationships cross-functionally
  • Strong technical and analytical skills to pick up and adapt to new technologies and processes
  • Self-motivated and can work independently with minimal direct supervision
  • Experience with developing roadmaps, running backlogs, detailed requirements, and writing use cases/user stories from the requirements


To fulfill this role optimally, you should demonstrate the following minimum qualifications:

  • Three (3) years of experience in a business analyst role
  • Two (2) years of experience in a project delivery related role
  • Proficiency in Microsoft Office


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Five (5) years of experience within hospitality/travel, Information systems, Product management, or Technology delivery
  • Understanding of Marketing technologies
  • Experience with any of the following systems Loyalty platform Tally, Adobe AEP, GEM, Mobile app, OHW, Opera, PEP, or OnQ PMS
  • Experience working with agile methodology and tools such as Jira and Confluence
  • Exposure to cloud platforms, technologies, product environments, and/or technology testing
  • Experience in Personalization or Marketing delivery


What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Chiusa

Senior Business Analyst (MarTech)

Addison, TX, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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