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Customer Success Engagement & Renewal Manager - Education

Hosco

Pubblicata

Customer Success Engagement & Renewal Manager - Education

Descrizione del lavoro

Hosco - making hospitality an exciting journey!

Hosco is a Swiss company that was launched in October 2011, and since then has become the world's leading hospitality platform. We provide a space in which the industry's top companies, leading hospitality schools, and best talent can explore new opportunities and thrive like never before.

At Hosco, we love to dream big so that we can develop innovative and data-driven solutions that truly serve our users.

Our talented team based in Barcelona is crucial to our success, and that's why we constantly seek to build a more positive and close-knit team at every turn. One way we do this is by enabling our people to bring their creative ideas to life and take full ownership of their success.

Do you share Hosco’s values? Read on to see exactly how you could help us by making hospitality an exciting journey!


About the department:

Our Customer Success team is in charge of all relations with partner education providers at Hosco (schools, universities, online training and learning providers).

Through our technology, content and team, we support educators on their journey to shape the future professionals of the hospitality industry.

We currently offer dedicated admissions, career & alumni management, and online learning solutions to schools of all sizes, levels and geographies in hospitality.


Your responsibilities:

You will be working in the Customer Success Engagement squad. Leading the successful day-to-day relations with our education partners, your ultimate goal will be to lead all efforts to empower clients in making the most of their Hosco subscription and ultimately become fans and promoters and to maximize revenue from current clients through optimal renewal, expansion and referrals opportunities.

Your role will require you to work closely with both the Customer Success Onboarding Manager(s) and New Sales teams.

More specifically, your role will encompass the following responsibilities:

Engagement:

- Lead all periodic and ad-hoc online and offline initiatives aimed at strengthening relationships with educational institutions, including: monthly/quarterly reports send outs, selected career fairs attendance and student presentations, Hosco webinars and more.
- Lead the health checks calls and meetings with selected partners to grow usage, adoption, and advocacy.
- Define and execute of curated strategies to grow performance of specific educational partners.
- Contribute to the definition of ad-hoc selected B2C registration campaigns.
- Contribute to the product enhancement based on client insights.
- Contribute to the ongoing Quality Assurance efforts on education partner and their respective communities’ generated content.

Renewals:

- Lead the optimal renewal strategy for all clients within your portfolio covering all Education products and leveraging contractual, usage and performance insights. Renewals will be secured, ensuring Hosco the highest financial return while reinforcing positive relationships with partners.
- Do continuous follow-ups on open renewals are still in negotiations, with no response or with an agreed delayed timeline.
- Weekly Forecast delivery reflecting the latest renewal & expansion updates.
- Continuous Salesforce and Hosco updates to reflect the latest performance on renewals.
- Contribute to the automation roadmap for renewals covering both CRM, Invoicing platform and Hosco.

Upsells & Cross-sells:

- Lead the Upsell and Cross-sell strategy for Education partners, presenting the potential to adopt additional services and features to their current subscription and to refer new potential partners
- Contribute to new high potential features and services definition.
- Contribute to the closing of upsell and cross-sell opportunities with New Sales team.

Requisiti

- Natural speaker and communicator

- Natural relationship builder

- Experience and affinity with the hospitality industry

- Commercial orientation and negotiation skills

- Strong organizational skills

- Natural conflict manager

- Curious and entrepreneurial mindset

- Fluent in English and Spanish or Italian

Dettagli

Tipo di lavoro
A tempo completo
Località
Barcelona, Spain
Dipartimento
Account Management
Lingue
Italiano facoltativo, Portoghese facoltativo, Inglese, Spagnolo
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato
Altri benefit
Perks of working at hosco: - Fun and ambitious working environment - International office with colleagues from all over the world - Flexible working hours - Flexible public holidays - Flexible working from home policy

Hosco

Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.

Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

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