Guest Services Manager
Cosa comprende il lavoro
Ensuring a warm welcome and fond farewell to all of our guests, recognition of the guests, loyal members and VIPs.
Coordinate daily operation together with all Front of the House Rooms departments.
Control the flow of the Porte-cochere.
In charge of the parking services at the hotel.
Manage luggage requests.
Keep control of the luggage storage.
Manage group arrivals and departures.
Organize luggage drops and pulls and gift deliveries.
Training and formation of the Guest Services Staff.
Make sure that the Guest Services team understands and comply with all standards and polices required for the department.
Cooperate with the Security team to help to ensure a safe environment at the Porte-cochere area.
Act as Manager on Duty when required.
- Dipartimento: Guest Relations Management
Su di te
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
The Guest Services Manager must have at least 2 years of experience in frontline luxury hotel operations, be ready to work in a dynamic atmosphere and work with a flexible shift schedule.
L'azienda
Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city.
The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features:
• 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite
• Terraced gardens and outdoor swimming pool
• Five restaurants offering a range of Mediterranean cuisine
• A spectacular collection of Spanish contemporary art
• Over 1,000 square meters of function space for meetings and special events