Reservations Agent
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Reservations Agent

Mandarin Oriental

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Reservations Agent

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Duties and Responsibilities

  • Report directly to the Reservation Manager
  • Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro actively suggested
  • Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
  • Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
  • Promote seasonal packages and current promotions to our guests
  • Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department.


Requirements

  • Minimum 2 years working experience in the hotel industry.
  • Proactive communication skills.
  • Computer literate.
  • Possess a friendly, energized and outgoing personality.
  • Strong Team Player.
  • Able to work concentrated and effective under pressure.
  • Must possess ability to coordinate multiple tasks.
  • Excellent English and Indonesian communication skills both written/verbal.
  • Ability to maintain a high degree of confidentiality.
  • Possess high degree of stamina, agility and flexibility.
  • Sales and customer focused.
  • Takes initiative.
  • Self-motivated and high interest in self-development 


Advertised: SE Asia Standard Time
Applications close: SE Asia Standard Time

Chiusa

Reservations Agent

Jakarta, Indonesia

A tempo completo, A tempo indeterminato

Data di inizio:

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