Cosa comprende il lavoro
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
ME Milan il Duca is looking for a hostess to join our F&B Department. We are looking for a passionate candidate who has good interpersonal and organizational skills and believes to have the propensity for relationships with customers.
Mission: responsible for welcoming guests and customers to the consumption area, complying with the highest standards of presentation, discipline, kindness and courtesy to cause the best initial impression regarding a quality service that satisfies the expectations of the customers, earning their recognition and preference.
• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers with a nice smile and cordial greeting and leads them to their table.
• Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.
• Is punctual and complies with policies and procedures regarding discipline, presentation, work schedules, transit areas and safety regulations defined by the hotel.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.