Cluster PR & Marketing Communications Manager
Cluster PR & Marketing Communications Manager

Minor International

Pubblicata

Cluster PR & Marketing Communications Manager

Cosa comprende il lavoro



Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.



Job Description

  • Build the PR Plan for Anantara Maia Seychelles Villas & Avani+ Barbarons Seychelles and ensure a full compliance on what is approved to drive with focus and update Cluster Director of Sales & Marketing and General Managers regularly on the progress;
  • Manage, develop and implement a marketing communication strategy for Anantara Maia Seychelles Villas & Avani+ Barbarons Seychelles;
  • To manage all brand, advertising and marketing, creative and media buying related aspects as per the direction of the Cluster Director of Sales & Marketing;
  • Maintain and direct all third party related agencies as per the requirements of Anantara Maia Seychelles Villas & Avani+ Barbarons Seychelles;
  • Manage an effective e-Communications strategy with the client base to support the overall business objectives;


 

  • Social Media:
  • Develop and communicate comprehensive social media strategies that align with our brand's objectives and target audience.
  • Collaborate closely with the external agency or work independently to ensure seamless execution of social media campaigns, content creation, and community engagement.
  • Provide clear direction, guidelines, and feedback to the agency to ensure consistent brand messaging and visual identity across all platforms.
  • Monitor social media trends, industry developments, and emerging platforms to keep our brand's presence innovative and effective.
  • Oversee the planning and execution of social media campaigns, contests, and promotions independently or in collaboration with the agency.
  • Analyse and report on key social media metrics, providing insights and recommendations for continuous improvement.
    • Stay updated on industry trends and competitive landscape to identify new opportunities for growth.
    • Stay informed about changes in social media algorithms and adjust strategies accordingly.
  • Identify potential sponsorship and promotional opportunities for each resort and manage the strategic business alliance and relationships;
  • Support and manage when required attendance at key exhibitions and conferences that may involve Key Stakeholders and Owners;
  • Monitor industry trends and keep senior managers appraised of brand perceptions and any potential issues that would have a negative impact on our business;
  • Liaise and meet regularly with individual property General Managers and Department Heads to ensure that all specific requirements for PR & Marketing Communications related works are managed;
  • Delivering Results:
    • They are committed to meeting and exceeding all performance standards.
    • They constantly look to develop their own professional skills and abilities.
    • They perform job tasks in line with established policies and procedures.
    • They always try to provide a top-quality experience to all our guests.
    • Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals. 
    • Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles.
    • Provides support on a daily basis to the Cluster Director of Sales & Marketing.
    • Develop in-house and external promotional materials.
    • Supports the coordination of photography and videography for advertising, collateral and public relations purpose between the hotel, advertising agency and suppliers.
    • Oversees and coordinates hotel photography and videography when required, including support of other hotel departments for their respective sales strategies.
    • Conducts in the coordination and execution of all printed materials and digital copy.
    • Works with the Cluster Director of Sales & Marketing to ensure maximum exposure is obtained for all hotel activities functions, promotions programs etc.
    • Media planning for F&B and Spa activities under the supervision of Cluster Director of Sales & Marketing.
    • Weekly on property content generation.
    • Prepare and run advertising campaigns.
    • Liaise with external PR or creative agencies as requested.
    • Monitoring of brand website and competitor set websites.
    • Assist to update brand website content as and when required.
    • Ensuring product knowledge is up-to-date on the brand website.
    • Managing online presence or online image of the brands


 

  • Administration
    • Assist with the planning and coordination of the monthly and annual reports for both Owning Company and Head Office.
    • To maintain and control all below the line operational material.
    • To manage and implement the budget and report monthly on all online and print media campaigns.
    • Update and maintain the resorts image library.
    • Assist operational departments in the production of any marketing material, including copywriting, content creation etc in line with the respective departments’ sales strategy.
    • Ensure all insertion orders and agency related invoices are prepared in line with policy.
  • General
    • Maintain work flow within the department.
    • Work as required in line with hotel activities.
    • Understand each resort’s marketing programmes.
  • Understanding the Business
    • Demonstrate a high level of interest in and an understanding of issues relevant to your specialist field and understand of business requirements, including industry trends, facts and figures.
    • Demonstrates an understanding of competitors’ major strengths and weaknesses.
    • Establishes and interprets key performance indicators to manage the business, consistently takes into account financial implications of business decisions and recommendations.
    • Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.
  • Problem Solving and Decision Making
    • Diagnose problems and thoroughly analyze information to guide decision making.
    • Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
  • Customer Focus
    • Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
    • Take action to address these needs in order to exceed their expectations.
    • Create a positive hotel image in every interaction with internal and external customers.
    • Adhere to hotel brand standards.
    • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
    • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
    • Maintain current Hotel information to be able to provide information to guests.
  • Innovation
    • Generate new ideas and encourage creativity from both the agency contacts, the resorts’ staff and any direct reports.
    • Recognize the need for new and modified approaches.
  • Teamwork
    • Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
    • Actively participate in wider hotel and industry meetings and associations.
    • Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
    • Support and oversee each property’s MARCOM & Graphics requirements.
  • Adaptability
    • Be comfortable and effective in an environment of ambiguity or change.
    • Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner.
    • Complete tasks as directed by Management.
  • Impact and Influence
    • Promote your ideas persuasively and shape the opinion of subordinates and overcome resistance.
    • Build consensus for action and negotiate mutually beneficial solutions to problems.
    • Establish influential contacts with suppliers.
    • Share best practice with on property MARCOM and Graphic.
  • Cultural Awareness
    • Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries



Qualifications

  • Proven background in public relations and communication in a 5 stars hotel with a minimum of 5 years’ experience.
  • Ability to manage the relationship with team members, owners, key corporate and leisure accounts.
  • Ability to manage multiple hotels and resorts branding and PR/Marketing Communications related requirements.
  • A practical understanding of digital marketing and social media management.
  • English speaking, understand the local market behaviour.
  • Excellent communication skills both verbal and written.
  • Strong computer related skills.


Educational Qualifications

  • Bachelor Degree or an approved marketing/communications certificate from a hospitality school.



Additional Information

Avani+ Barbarons Seychelles - Blending island cool with upbeat vibes. Tucked away along the azure coast of Barbarons Beach, the resort features essential comforts and a choice of 180 rooms and 12 spacious suites. Surrounded by lush gardens and refreshing vistas, cool off in swim-up bars, immerse in rejuvenating spa treatments or savour great dining options in stunning surroundings. A great getaway for one and all to relax and take in sunny lazy days. The resort also presents a modern banquet and events venue, catering for meetings in paradise or special celebrations.

This role is for two properties- Avani+ Barbarons Seychelles and Anantara Maia Seychelles Villas.


Cluster PR & Marketing Communications Manager

Victoria, Seychelles

A tempo completo, A tempo indeterminato

Data di inizio:

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