Guest Relations Manager
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Guest Relations Manager

Cosa comprende il lavoro

Primary responsibilities:
•Creates detailed plans and goals to organize, prioritize, and complete the job.
•Handles grievances, resolves problems, handles complaints, and negotiates with others in other ways.
•Takes appropriate action in any circumstance involving a guest or employee to ensure that the property's integrity is upheld, the needs of the visitors are met, and the welfare of the staff is protected.
•Makes sure that there is ongoing, frequent contact with employees to establish an understanding of business objectives, express expectations, and achieve desired results.
•Offers services that go above and above for guest retention and satisfaction.
•Provides direction, feedback, and individual coaching as necessary to help staff members understand the demands of the guests, thereby enhancing the quality of the service.
•Manages everyday operations, making sure that the quality, standards, and guest expectations are met.
•Responds to and resolves guest issues and grievances and provides immediate assistance to guests as requested.
•Contributes to the creation and execution of corrective action plans aimed at enhancing guest satisfaction.
•Oversees ongoing training programs and leads training sessions as necessary.
• Strictly follows the emergency procedures of the resort.
• Assists in front office, reservation, and other are needed.

Su di te

Job Requirements
•Fluent in English and German language
•Graduate of Hospitality or any Business-related courses
•At least 2 years of experience in a similar role
•Excellent communication and service skills
•Excellent interpersonal, organizational, and listening skills and self-motivated
  • Lingue richieste: Inglese e Tedesco.


Nestled amidst the azure waters of the Indian Ocean lies a tropical dreamland - Mirihi Island Resort. With pristine nature, powdery sand, and fringed-palm beaches, this tiny gem beckons you to leave your worries behind and embrace the art of doing nothing.

A celestial quietness blankets the island, inviting you to step away from the chaos of daily life and immerse yourself in the tranquility of this paradise. As you bask in the warm sun, the salty ocean breeze carries with it the sweet fragrance of the island's flora, enveloping you in a cocoon of serenity.

Surrounded by a spectacular 6 km house reef, the underwater playground of Mirihi Island Resort is a sight to behold. Sea turtles, reef sharks, eagle rays, and a rainbow of colorful fish species glide gracefully through the crystalline waters, while the island's own shipwreck provides a mystical backdrop to your underwater explorations.

And just a short boat ride away lies the South Ari Atoll Marine Protected Area, where the elusive whale sharks and manta rays await your discovery. Mirihi Island Resort is truly a slice of heaven on earth, a place where time stands still and you can lose yourself in the beauty of the natural world.

Vedi profilo

Guest Relations Manager


A tempo completo, More than 1 anno

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