Guest Relations Officer
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Guest Relations Officer

Cosa comprende il lavoro

We are looking for a representative, enthusiastic, flexible, and hospitable Guest Relations Officer.

Main responsibilities include:
  • Check-in and check-out our (executive) guests according to the Mövenpick standards
  • Handling and follow up on all guest requests
  • Managing and maintaining guest profiles
  • Answering internal and external telephone calls as needed
  • Ensuring proper billing and charging of all accounts
  • Communicating information regarding our guests to the relevant internal departments
  • Handling special requests (ex: birthday, anniversary, honeymoon, etc.)
  • Handling guest’s feedback and complaints
  • Preparing the arrival of our VIP guests
  • Conducting VIP Meet & Greet procedures
  • Preparing VIP and Executive welcome gift distribution and turndown service
  • Providing the extra added value to all guests, but with special focus on our VIP guests.

The Guest Relations Officers are fully trained to work reception duties as well. Furthermore, other concierge related tasks will be completed when needed.

Profile
  • Hospitable, enthusiastic, flexible, stress resistant and representative person!
  • Adequate educational background, preferably at a hotel school
  • Sufficient knowledge of the Dutch and English language is mandatory, a third language is an extra advantage
  • 1 to 2 years work experience in a similar position is preferred
  • Good communication skills, problem solving skills and stress resistant.

What do we have to offer you:
  • Full-time contract of 38 hours per week
  • This position is classified in scale 5 with a salary between the €2052,36 - €2524,17 gross per month according to the Horeca CAO.
  • 25 vacation days per year
  • Travel allowance up to €150,- per month, based on the amount of km.
  • Night allowance of 20% and Sunday allowance of 5%
  • Pension fund
  • Staff uniform and laundry service
  • Staff meals in our canteen
  • Discount on rooms and F&B within Mövenpick Hotels & Resorts
  • Various staff events
  • Excellent international career development and training possibilities


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  • Marktconform, afhankelijk van leeftijd en ervaring.
  • Dipartimento: Guest Relations

Su di te

See description
  • Lingua richiesta: Inglese.

L'azienda

Mövenpick Hotels & Resorts, an international upscale hotel management company with over 16.000 staff members, is represented in 24 countries with 72 hotels and resorts currently in operation. Focusing on expansion in its core markets of Europe, Africa, the Middle East and Asia, Mövenpick Hotels & Resorts specializes in business and conference hotels, as well as holiday resorts, all reflecting a sense of place and respect for their local communities. Of Swiss heritage and headquartered in Zurich, Mövenpick Hotels & Resorts is passionate about delivering premium service, culinary enjoyment and sustainable environments – all with a personal touch.

Mövenpick Hotel Amsterdam City Centre opened her doors in September 2006.
The hotel is situated on the ‘IJ’ and in the newest hot spot of Amsterdam between the Passengers Terminal and the Muziekgebouw. Mövenpick Hotel Amsterdam is a modern 4 star hotel and offers 408 luxury guest rooms and 2500m2 Conference space devided over 11 banquet rooms in the hotel. Our guests also have access to the Fitness & Wellness. Other facilities in the hotel are the restaurant that can seat up to 250 persons. bar and 24 hour Room service. Mövenpick Hotel Amsterdam is a partner of IJvenues, together with the Music building, Bimhuis and the Passengers Terminal. For more information go to www.ijvenues.com.

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Guest Relations Officer

Amsterdam, Olanda

A tempo completo, A tempo indeterminato

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