Servicekraft Etagenservice (m/w/d) im Betriebsrestaurant im Kernkraftwerk Unterweser
DO&CO
Stadland, Germany
Questa posizione non è più disponibile, ma ce ne sono altre Guest Relations offerte di lavoro
Scaduta
Guest Relations Manager
Cosa comprende il lavoro
Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
- Dipartimento: Guest Relations Management
Su di te
Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
- Lingua richiesta: Italiano. Inglese è un plus
L'azienda
Nestled in a private 15-acre Mediterranean park on Rome’s highest hilltop, the Rome Cavalieri, A Waldorf Astoria Resort is the only luxury resort in the Eternal City.
Offering breath-taking panoramic views of Rome, with St. Peter’s Dome in full view, it is located just minutes from the historic centre.
Home to Europe’s most prestigious private art collection, the museum-worthy masterpieces are displayed throughout the public areas and Suites. The collection includes an astonishing triptych by Venetian artist Giambattista Tiepolo in the main lobby, as well as four limited edition “Dollar Signs” by Andy Warhol, on private view in the Penthouse Suite.
Under the direction of internationally celebrated Chef Heinz Beck, La Pergola is the first and only three-star Michelin restaurant in Rome, and boasts one-of-a-kind panoramic views over the Eternal City.
Leisure facilities include the award-winning Cavalieri Grand Spa Club, offering an array of exclusive beauty and relaxation treatments, a Turkish bath, saunas, a cutting edge fitness area, 1 indoor pool/3 outdoor pools including a children’s pool with a spacious sundeck surrounding the park. Two red-clay tennis courts and an 800-meter long fitness trail are located in the hotel’s verdant private park.
All 370 luxurious and finely appointed guest rooms and Suites are exceptionally spacious each with its own private balcony. Guests staying in Imperial Rooms and Suites enjoy complimentary access to both the Grand Spa and the services of the exclusive Imperial Club.
Enhanced by the genuine True Waldorf Service, the Rome Cavalieri is one-of-a-kind hotel delivering experiences beyond compare.
Cerchi qualcosa di diverso? Visualizza offerte di lavoro relazionate
