Credit Supervisor
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Credit Supervisor

Rosewood

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Credit Supervisor

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Job Description

Job summary -

  • The Credit Supervisor is responsible for the daily processing of Guest credit information, the billing cycle, and for the maintenance of the Accounts Receivable Aging report. Specifically, this involves the following: Ensure operations staff follows credit policies to maximize cash flow and minimize bad debt potential. Ensure current billing of accounts receivable invoices to client base. The desired result of efforts is to maintain accounts aging at 90% current status, or better. Must develop strong familiarity with the inherent nature, profile and egos of the client base and be able to apply sound judgment when dealing with those persons. The individual will develop strong user skills with the Property Management System, F&B Point of Sale System, PC systems and their software applications. The individual will be expected to maintain the utmost integrity, and where appropriate confidentiality, in dealing with all information and reports produced/handled. This position is expected to support the Assistant Controller and Controller in accomplishing the goals and objectives as set forth for the entities and the company.


Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Daily:

·         Ensure the maintenance of the city and guest ledger. Verify the completeness and accuracy of all client account activity. Conduct review cycle of night audit reports issued, verifying accuracies on all client account transactions. Daily confirmation of A/R back up. Process corrective action as warranted.

·         Verify the adequacy of credit for all in house guests by reviewing PMS generated reports on a daily basis and reporting to the Assistant Controller/Controller of any potential in house credit risks. Recommend required actions to be taken and coordinate with appropriate management.

·         Verify the adequacy of credit for all Catering Functions by reviewing the published 10 day function sheet. Participation in Daily Event Order meeting with the Catering/Banquet Division. Report to the Assistant Controller/Controller of any potential credit risks. Recommend required actions to be taken and coordinate with appropriate management.

·         Ensure timely processing of credit applications. Research to verify reference information issues approval or denial of the extension of credit. All refused credit applications should have Controller approval. Communicate results with Sales & Catering personnel.

·         Ensure timely response to customer requests and inquiries. Involves Assistant Controller/Controller in need periods to ensure rapid response.

·         Resolves disputes/questions on problems with client accounts. Coordinates client account adjustments/corrections with appropriate operating department management. Obtains Division Manager & Assistant Controller authorization prior to posting.

·         Ensure posting of all city ledger payments to customer accounts. Ensure discrepancies are resolved on a timely basis.

·         Monitor posting of After Departure Guest Charges, Communication to Guest and collection of same.

·         Handles collection efforts in contacting clients who are delinquent on payment.

·         Ensure timely response and resolution of charge backs/return checks. Utilizing SE Workstation data as applicable.

·         Ensure account classification is presented on aging per guidelines.

·         Ensure clearing of Intercompany, Float, Pending, Gift Certificate and Advance Deposit accounts.

·         Supervise others.

·         Produce and/or review Credit Alert reports for content and accuracy. Ensure these reports are being produced to operational departments & local RHR property Credit Managers.

·         Respond to communications on an ongoing daily basis. Ensure all paperwork received each day is reviewed and prioritized for actions to be taken.

·         Ensure clearing of AFloat & Pending@ accounts.

Weekly/Bi-Weekly:

·         Ensure recording, monitoring, account application & reconciliation of Advance Deposit ledger is conducted.

·         Ensure recording, monitoring, account application & reconciliation of Gift Certificate ledger is conducted.

·         Participation in Pre-Con and Resume meetings as scheduled.

·         Download Credit Card SE Workstation transmissions and resolve open items.

·         Follow and perform scheduled billing of all customer accounts. Provides back up documentation & reviews for accuracy & completeness prior to submitting to clients.

Monthly:

·         Prepares for and conducts monthly credit meeting in conjunction with the Controller. Recommends problem accounts for write off and submission to collection service.

·         Monitors collection service activities on write off accounts.

·         Coordinate the month-end generation of A/R account reports and generate a Collection Status Report for inclusion in the Manager's Letter.

·         Complete Goals or status checklist requirement and forward to Assistant Controller, by the 20th day following the prior month-end.

·         Provide assistance with balance sheet account analysis. Must be completed by the 20th day following the prior month-end. Specific accounts to include reconciliation of Guest Ledger, City Ledger, Advance Deposit Ledger and Allowance for Doubtful accounts.

Quarterly:

·         Ensure adequacy of Allowance for Bad Debt calculation. Review with and obtain approval from Controller and Managing Director. Prepare adjusting entries and maintain account analysis.

·         Ensure client account usage and activity information report is updated and reviewed to enhance marketing opportunities.

·         Ensure and maintain compliance with Corporate and local record retention schedules. Rotate and destroy records as warranted, between the property and warehouse. Ensure compliance with client file maintenance procedures.

Annually:

·         Ensure all year-end front and back office system closing procedures are followed for assigned entities, per the software company user guidelines.

·         Assist in preparation of annual Cash Flow budget.

·         Review client files and update credit application, address, contact information etc. where warranted.

·         Purge city ledger accounts with no activity for 18 months, maintaining pre deletion listings for future reference.

Other Standard Responsibilities -

·         Manage hourly employees. Hire, train, cross-train, performance evaluate, motivate, pay rate recommendations, and discipline actions for staff as warranted. Document all disciplinary actions, including verbal counseling sessions.

·         Attend/participate in all meetings scheduled as required.

·         Assist the Assistant Controller and Controller in maintaining compliance to policy/procedural requirements, as set forth by the company. Assist in developing and implementing internally issued policies/procedures effecting improvement of the operations and financial results.

·         Perform any/all special projects as assigned by Accounting Department Management.

       This list of essential functions is not exhaustive and may be supplemented as necessary.

Experience -

·         Experience should include prior Hotel, Restaurant and/or Private Membership club tenure in a full charge Accounting office, with large volume in the quantity of Accounts Receivable clients.

·         3 years of accounting experience

·         Previous supervisory experience is helpful

General Skills -

·         Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

·         Must understand a daily/monthly credit reporting cycle, and be able to administer its activities.

·         Must be able to plan, execute, and evaluate results achieved objectively.

·         Must be able to maintain good relationships with all departments in the hotel and corporate to promote effective internal control and financial advisory role.

·         Must be articulate, with strong financial background, exhibit good judgment and have the commitment to follow all local and corporate policies and procedures.

·         Knowledge of hotel accounting and other systems (i.e. Fidelio, Micros, etc.) and general business systems (i.e. Lotus Notes, Hyperion Pillar and Enterprise, Word, Excel, etc.)

·         Must be able to sit for extended periods of time.

·         Must be able to read, write, and speak in English.

·         Must have vision capabilities to tolerate extended exposure to viewing computer CRTs.

·         Must be able to type and do ten-key by touch, accurately and efficiently.

·         Expected to maintain proper professional business attire appearance.

·         Expected to be cleanly groomed and maintain proper hygiene, per employee handbook requirements.

Education or Certification -

·         High school diploma or equivalent

Language -

·         Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements -

  • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 30 pounds, and satisfactorily communicate with guests and co-workers to their understanding.




About Us

One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek® retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.


Chiusa

Credit Supervisor

Dallas, TX, Stati Uniti

A tempo completo, A tempo indeterminato

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