On Call Banquet Captain, SLS Brickell
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On Call Banquet Captain, SLS Brickell

SBE

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On Call Banquet Captain, SLS Brickell

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Duties & Functions:

  • Must love and support their TEAM!
  • Must love and take care of guests!
  • Must say “Yes” and “Thank you” often!
  • Supervise all banquet personnel
  • Respond to guest complaints in a timely manner
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
  • Monitor quality of service in banquet operations
  • Ensure compliance with all local liquor laws, and health and sanitation regulations
  • Ensure compliance with SOP’s in all outlets
  • Coordinate all banquet related Food and Beverage requirements with the appropriate departments
  • Make personal contact with guests and assist them with any requests
  • Ensure safety, sanitation, and cleanliness of service areas
  • Oversee banquet set-up assignments
  • Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis
  • Maintain sold and open communications with all hotel operating departments
  • Organize all assigned functions and complete preparation work in accordance to departmental standards.
  • Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Requisition linens/skirting required for designated functions and transport such to function area.
  • Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
  • Prepare station assignments for Banquet Servers according to group requirements and Hotel standards.
  • Ensure that assigned staff has reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff.
  • Assign stations and sidework to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
  • Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
  • Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
  • Ensure replenishment of items as specified on event orders and requested by group contact.
  • Organize head table assembly and assist in group's entrance into the function area.
  • Greet guests upon arrival at function and assist in seating as required by group.
  • Direct Servers on timing of service throughout function.
  • Communicate additional meal requirements and special requests to the Kitchen.
  • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
  • Assist Banquet staff with their job functions to ensure optimum service to guests.
  • Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
  • Direct the final breakdown of function room and clean up. Ensure all department standards are met.
  • Conduct training of staff as assigned.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Complete all paperwork and closing duties in accordance with departmental standards.


ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.


To be aware of and ensure constant compliance with all necessary operational policies including:

  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing
Chiusa

On Call Banquet Captain, SLS Brickell

Miami, FL, Stati Uniti

A tempo completo, A tempo indeterminato

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