Trainee Convention Planner

POSITION PURPOSE

The purpose of this position is to act as liaison between the meeting planner and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position should anticipate and act upon all clients needs. Demonstrate high energy levels & provide consistently high levels of customer service, in accordance with Sheraton European Standards & Programs.

MAIN DUTIES AND RESPONSIBILITIES

• Accurate and timely delivery of orders to guests
• Active problem solving approach
• Close working relationship with interlinked departments
• Effectively managing workload (multi-tasking / time management)
• Liaise with sales and events teams on any corporate or group issues and action as required, maintaining communication internally.
• Maintain and adhere to billing policies and procedures
• Maintain effective and appropriate liaison with clients whilst on property.
• Maintain positive teamwork at all times
• Making reservations, transport arrangements etc to key accounts
• Manage cultural needs and expectations of guests
• Perfect knowledge of Sheraton Brand initiatives and standards
• Preparing daily to-do list, making note of all group contacts, meeting rooms and start times
• Project a pleasant and positive and professional image to all contacts at all time
• Reviewing BEO and reconfirming scheduled breaks / other activities, making adjustments where needed
• Review all relevant written communications (Function Sheets, Function Report) and verifies accuracy of room sets.

• Taking care of meeting professionals during their entire on-site experience, facilitating last minute changes and issues with operational departments
• Telephone standards to be adhered to at all times
• Understanding and effectively managing needs and expectations of different groups utilizing hotel
• Up selling and identification of additional revenue opportunities

SKILLS AND ABILITIES

• Knowledge of room set up standards
• Knowledge of Event details
• Knowledge & Skills of available Business Centre Services
• Knowledge of F&B Outlets and Banquet Menus
• Responds appropriately to guest needs during hours of operation
• Displays comprehensive computer skills
• Knowledge of competitor products
• Understanding of Opera
• Flexibility & variable work schedule
• Assisting the operational departments and ensuring a flawless event customer experience