Lobby Ambassador
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Lobby Ambassador

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Description for Internal Candidates
See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

ESSENTIAL FUNCTIONS
• Ensure that services provided are in harmony with our Sheraton core values
• Use available social media programs to reach out to our guests and obtain further information about them.
• Use GSS surveys to update guests’ profiles with useful and helpful data for future use.
• Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.
• Implement the VIP treatment program without fail in addition to the Daily GPS activities.
• Ensure that hotel and branded apartment guests receive their amenities prior to arrival (except club and suites).
• Take the necessary action to ensure FFE in lobby and Link Café are well maintained and operational at all times.
• Ensure the full compliance and implementation of the WELCOME upon Check in and FAREWELL upon check out.
• Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
• Live and enforce activating of Sheraton Brand Differentiators.
• Fully aware of COFC and MAGC programs.
• Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
• Perform room inspections to ensure that rooms/apartments are on brand prior to guests’ arrival.
• Meet, greet and direct arriving guests to the dedicated check in areas and direct visitors to the requested areas in the hotel.
• Perform courtesy call during guests stay and arrange a daily guest interview to gather more information about our VIPs and update GXP profiles.
• Acquire the product and service knowledge needed to perform their job properly.
• Ensure that guests’ requests are fulfilled and closed in GXP within 15 minutes as average response time.
• Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
• Meet arrival and departure and ensure satisfaction with check in and check out processes.
• Participate as a member of the Hotels Fire and Emergency Team as required.
• Assist the hotel revenue by:
1. Rooms/Suites Upselling.
2. Suggestive selling of the hotel restaurants.
• Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.

Su di te

• Guest Service Oriented
• Communication and follow up skills
• Excellent command of English
• Good command of a 2nd language
• Computer skills
• Front office or Guest Relations back ground
  • Lingua richiesta: Inglese.

L'azienda

Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.

On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.

The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.

Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.

Vedi profilo
Scaduta

Lobby Ambassador

Dubai, Emirati Arabi Uniti

A tempo completo, A tempo indeterminato

Data di inizio:

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