Director, In-Park Services

Summary: This senior level executive position is responsible for the financial and operational performance of the In-Park Services Division, comprised of Culinary Services, Retail & Rentals, Games & Attractions, Purchasing & Warehouse, while providing the strategic and operational direction necessary to exceed goals established for the IPS Division.

Specific Duties and Responsibilities  

·        Development of strategies and initiatives to maximize the financial & operational performance. 

·        Oversight of all operational functions related to the safe, efficient, and effective operation of Culinary Services, Retail, Rentals, Games, Attractions, Purchasing, and Warehouse departments; as well as, overseeing the operation of the Purchasing department. 

·        Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting.   

·        Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location. 

·        Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities. 

·        Play a leadership role in the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities. 

·        Participate in long range planning for continued net profit growth of the revenue departments. 

·        Provide guidance, counseling, and development for the In-Park Services Division management team. 

·        Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives.  

·        Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. 

·        Build effective relationships throughout the park & Corporate management team to ensure the effective execution of the Park’s business plan and ensure company goals are met. 

·        Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures.  

·        All other duties as deemed necessary by Senior Management. 

Skills and Qualifications  

·        Minimum of six (6) years of progressive experience in theme park management with a strong background in revenue related disciplines. 

·        Bachelor’s degree in Business Administration or related field. 

·        Demonstrated leadership in driving change relative to the guest and team member experience. 

·        Strong analytical skills to monitor and analyze market trends and internal performance trends. 

·        Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills. 

·        Must possess strong leadership and motivational skills. 

·        Accounting/financial skills to effectively prepare and monitor financial plans. 

·        Must possess a valid State Driver’s License. 

Reports to:

Park President.